Thidavanphone Tran
Wantirna,VIc
Summary
Dynamic retail leader with six years’ experience progressing from casual to Assistant Manager at Culture Kings’ flagship Melbourne store. Proven ability to mentor and train teams of 50+, exceed sales KPIs, and deliver outstanding service to both everyday customers and high-profile clients. Recognised for reliability, compliance focus, and operational excellence — skills I am eager to transfer into customer banking at NAB.
Overview
8
8
years of professional experience
Work History
All-Rounder
Family-Owned Restaurant
- Assisted in customer service, cash handling, and daily operations.
- Developed communication, teamwork, and resilience while balancing school and work.
- High School Years
Assistant Manager (2IC) | Store Manager | 4IC | Sales Associate
Culture Kings
01.2018 - Current
- Consistently ranked Top 5 in sales during peak trading, driving +20% above target.
- Promoted to Store Manager within 24 months — one of the fastest progressions in the region.
- Successfully mentored and onboarded 50+ staff, contributing to improved sales conversion rates.
- Recognised by head office with incentives, rewards, and exclusive opportunities.
- Selected to serve VIP clients including professional athletes and artists, delivering discreet, high-standard experiences.
- Oversaw daily operations including rostering, inventory accuracy, and compliance audits, ensuring smooth store performance.
- Drove staff performance through coaching, lifting UPT and AVO metrics across multiple quarters.
- Delivered strong customer experiences by building rapport, resolving issues, and ensuring compliance with company standards.
- Acted as Store Manager during absences, taking accountability for sales, service, and operational outcomes.
- Key Achievements
- Responsibilities & Contributions
Education
Year 12 Graduate -
Diploma - Nursing
Certificate - Healthcare Assistance
Diploma - Nursing
Holmesglen Institute of TAFE
Melbourne, VICSkills
- Fast learner with proven ability to adapt to new challenges and industries
- Reliable, disciplined, and committed to following processes and compliance
- Leadership experience in training, coaching, and motivating diverse teams
- Strong customer focus, skilled at building rapport and trust
- Operational excellence in inventory, stock control, and financial accuracy
- Experienced in cash handling, reconciliation, and compliance with company policies — directly transferable to banking operations
- Driven, ambitious, and ready to grow a long-term career in finance
- Teamwork and collaboration
- Critical thinking
- Problem resolution
Languages
Thai
English
Laos
Timeline
Assistant Manager (2IC) | Store Manager | 4IC | Sales Associate
Culture Kings
01.2018 - Current
All-Rounder
Family-Owned Restaurant
Certificate - Healthcare Assistance
Year 12 Graduate -
Diploma - Nursing
Diploma - Nursing
Holmesglen Institute of TAFE
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