Thi Dieu Ngoc (Mary) Tran
Sydney,NSW
Summary
Self-motivated, hard-working and seeking for new career path. I’m currently studying in Dental Assistant Certificate III and IV looking for work placement to complete the degree. Part-time and Casual are preferred.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Lotus Dining Group
Summer Hill, NSW
05.2022 - Current
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Monitored health and safety standards to maintain a clean, safe working
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Handled guest complaints professionally, resolving issues to enhance overall satisfactions
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Restaurant Supervisor
Eat Fuh
09.2017 - 12.2021
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised food presentation and plating to enhance visual appeal.
Warehouse Worker
Sds Power
04.2016 - 07.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
Certificate III/IV - Dental Assistant
TAFE NSW
NSWBachelor Of Arts - Education
Western Sydney University
Sydney, NSWCertification
RSA
First Aid
Timeline
Restaurant Supervisor
Lotus Dining Group
05.2022 - Current
Restaurant Supervisor
Eat Fuh
09.2017 - 12.2021
Warehouse Worker
Sds Power
04.2016 - 07.2017
Certificate III/IV - Dental Assistant
TAFE NSW
Bachelor Of Arts - Education
Western Sydney University