Thien Kim Hua
Glengala Bakery
Melbourne,VIC
4
years of professional experience
Dedicated customer services with a proven record in enhancing shopping experiences through attention to detail and effective problem-solving.
Team player with a strong background in customer service roles. Resolving customer complaints quickly and maintaining high standards of cleanliness and organisation, ready to support operational excellence.
Diligent Desired Position with knack for providing outstanding customer service and maintaining product quality. Successfully managed daily operations, ensuring fresh inventory and timely sales. Demonstrated proficiency in handling cash transactions and maintaining clean, organized workspace.
Work History
Bread Seller
4 Years 2 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales area to promote a welcoming environment.
- Monitored inventory levels, restocked shelves, and reported shortages to management for timely replenishment.
- Collaborated with team members to streamline workflows and improve overall operational efficiency.
- Resolved customer complaints promptly, fostering positive relationships and enhancing brand loyalty.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Assisted bakery team in the preparation of fresh bread products when necessary, ensuring seamless continuity of supply.
- Boosted revenue by upselling complementary products, such as beverages.
Nail Technician
1 Year 3 Months- Delivered exceptional nail services, ensuring client satisfaction and repeat business.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Educated clients on proper nail care techniques, enhancing their overall salon experience.
- Utilized advanced nail art techniques to create custom designs, meeting diverse client preferences.
- Streamlined appointment scheduling process, improving workflow efficiency during peak hours.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Pick and Pack Mushroom
5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma
Skills
Decision-making
Store cleanliness maintenance
Cash handling accuracy
Community engagement
Quality assurance
Upselling strategies
Order processing efficiency
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Reliability
Timeline
Nail Technician
Prime Nail Salon
09.2024 - 12.2025Read More
Pick and Pack Mushroom
The Mushroom Place
07.2024 - 12.2024Read More
Bread Seller
Glengala Bakery
06.2022 - CurrentRead More
Torrens University Australia
High School Diploma
Read More