Thien Phuc Trinh
St Albans,VIC
Summary
Dedicated Pharmacy Assistant with a proven track record at Alfrieda Street Pharmacy, excelling in customer service and pharmacy operations. Demonstrated ability to quickly adapt to new situations, ensuring optimal workflow and medication safety. Skilled in prescription interpretation and active listening, consistently delivering exceptional care and support to customers.
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant
Alfrieda Street Pharmacy
05.2023 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted customers in selecting over-the-counter medications and health care products.
- Kept pharmacy counter and related areas clean, neat and organized.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Verified patient information to correctly dispense medications.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Re-stocked shelves with prescribed medications and health care products.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Answered questions regarding medication instructions and usage.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Organized pharmacy area to maintain clean and orderly environment.
Pharmacy Assistant
McCrossin & Phan Pharmacy
07.2022 - 06.2023
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Kept pharmacy counter and related areas clean, neat and organized.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Verified patient information to correctly dispense medications.
- Re-stocked shelves with prescribed medications and health care products.
- Merchandised over-the-counter goods and rotated stock.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Education
Graduated VCE Year 12 - Secondary Education
St Albans Secondary College
Saint Albans, VIC12.2024
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- Prescription interpretation
- Receiving incoming supplies
- Order documentation
- Medication storage
Languages
Vietnamese
Native or Bilingual
Additional Information
References:
Arthur Choy
Alfrieda street Pharmacy
Nga Nguyen
Alfrieda street Pharmacy
Ken Trinh
McCrossin & Phan Pharmacy
Timeline
Pharmacy Assistant
Alfrieda Street Pharmacy
05.2023 - Current
Pharmacy Assistant
McCrossin & Phan Pharmacy
07.2022 - 06.2023
Graduated VCE Year 12 - Secondary Education
St Albans Secondary College
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