Amirr Bah
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. I'm a very results-driven professional who is focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Cafe Assistant
Gather
11.2023 - 03.2024
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
Hospitality Worker
Eurest
03.2023 - 09.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Identified and resolved customer complaints concerning food or lodging.
HappyWash
On The Run
09.2021 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals and materials properly and with caution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Cashier
McDonald's Restaurant
03.2022 - 02.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Henley High School
Address: 33 Newcastle St, Rosewater SA 501312.2023
Henley High School
Address: Cudmore Terrace, Henley Beach SA 5022Allenby Gardens Primary School
Address: 33 Barham St, Allenby Gardens SA 5009Westport Primary School
Address: 53 West St, Semaphore Park SA 501912.2018
Skills
- Verbal Communication : Articulate communicator with an appreciation for the different communication styles required when working with other team members or with customers
- Collaborative Team Member : Ability to collaborate with team members This can be demonstrated by my group work assignments
- Commitment & Dedication: Willing to provide a long-term ongoing contribution and commitment to an organization This can be demonstrated by my membership in my local football team, West Adelaide, for this whole year
- Flexible : Understands the need to remain flexible to support last-minute demands and changes I am comfortable with changing environments and situations, ensuring the ability to remain flexible and adaptable
- Time Management : Dedicated to effectively prioritizing and managing my time by allocating tasks, activities and keeping track of them in diaries and daily to-do lists
- Flexible : Understands the need to remain flexible to support last-minute demands and changes I am comfortable with changing environments and situations, ensuring the ability to remain flexible and adaptable
Additional Information
- Cleaning up Australia Day From the period of January 2016 – October 2016
- Participated in School Athletics Events
- Participated i the Smith Family
- Participated in Clean Up Australia Day
- Won 1st in Under 14 relay, interschool athletics 2016
Reference
Mamadu Colla
Gather Team Manager
Phone- 0480423641
Chernor Dolley
Eurest Coordinator
Phone- 0408491512
Kelly Peucker
Transition Pathways Coordinator
Email- Kelly.Peucker@mcc.catholic.edu.au
Timeline
Cafe Assistant
Gather
11.2023 - 03.2024
Hospitality Worker
Eurest
03.2023 - 09.2023
Customer Service Cashier
McDonald's Restaurant
03.2022 - 02.2023
HappyWash
On The Run
09.2021 - Current
Henley High School
Henley High School
Allenby Gardens Primary School
Westport Primary School
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