Thiilyaana Jones
Beaufort
Summary
Hardworking and talented young woman with a wealth of experience in delivering exceptional customer experiences. Comprehensive understanding of all areas of the job, known for safely and effectively completing tasks and projects. Respectful and punctual employee with excellent multitasking skills, ensuring efficient fulfillment of all responsibilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Officer
Department of Justice & Community Safety
01.2021
- General Administration Duties, File keeping, General use of word, excel, PowerPoint, Taking minutes, Daily Mail duties, Customer Duties / interacting with Community
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Created, prepared, and delivered reports to various departments
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
Cleaner
Sovereign City cleaning
01.2020
- Unlocking & locking security, General cleaning duties (dusting, vacuuming, wiping, window cleaning), Following scheduled routines (morning & night)
- Handled drain cleaning, floor cleaning, sanitizing machinery and cleaning walls, production rooms and storage areas
- Maintained hand sanitizer and cleaning supplies to comply with cleaning protocols
- Ordered more cleaning supplies
- Performed cleaning and organization duties
Administration
Central Highlands Water Company
01.2018
- General administration duties, Daily mail run duties, General phone answering duties, Processing of bills, Computer skills, Team meeting duties
- Handled office administration tasks
- Assisted with network administration tasks
- Managed daily database administration of PeopleSoft
- Performed general office administration and management functions
- Provided proactive, high quality client service and administration
Front of House Staff
Ballarat Leagues Club
01.2017
- Front of house duties, Handling general food deliveries, Processing food orders, Making, delivering coffees, Til processing skills, General phones duties, Bar skills (cleaning, making drinks), Opening - end of day skills, Balancing tils, returning to float, Taking, making reservations, Processing transactions through epos using eftpos and cash handling
- Trained new staff members on proper customer service and hospitality policies
- Maintained high level of service and hospitality, contributing to corporate service recognition for property
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality
Construction Crew Member
Bells Water Gardens
01.2023 - 01.2024
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects
- Operated power equipment to move materials and promote job efficiency
- Observed safety regulations on job sites to minimize accidents
Administration Assistant
Ballarat Police Station
01.2016 - 08.2016
- Daily mail run, General computer skills - Microsoft, Excel, Word, Ability to follow confidentiality procedures, Processing files, Answering phones in professional manner, General use of photocopying machines, Knowledge of OHS, work safety, Working within a small team but also autonomously, Reporting to team leaders, Communication and point of contact for general public, Developed the ability to work under pressure, Experience with objection handing, as well as maintaining a friendly and professional manner
- Handled office administration tasks
- Assisted with network administration tasks
- Provided clerical support to members of administration
Waitress
The Olive Grove
01.2013 - 01.2015
- General waitressing skills, Processing transactions through epos, using eftpos and cash handling, general washing and drying duties, Order managing skills, Opening - end of day processing skills, Dealing with general food deliveries, Prioritizing tasks, Making sure food is still in date, Dealing with catering services, Handling with customer complaints, Making sure food dishes are always clean
Education
Loreto College
01.2016
Phoenix P-12 Community College
01.2014
Skills
- Data Management
- Microsoft applications
- Microsoft Office Suite
- Communication
- Hardworking
- Interpersonal skills
- Ability to work under pressure
- Enthusiastic
- Problem solving
- Ability to work autonomously
- Teamwork
Certification
RSA Present
Languages
English
Personal Information
- Date of Birth: 12/12/99
- Nationality: Aboriginal
Profile - Professionalsummary
Hardworking young women with talents in costumer experience. Experienced in all areas and known for safely and effectively completing tasks, projects. Respectful, punctual employee multitasks with ease.
Timeline
Construction Crew Member
Bells Water Gardens
01.2023 - 01.2024
Support Officer
Department of Justice & Community Safety
01.2021
Cleaner
Sovereign City cleaning
01.2020
Administration
Central Highlands Water Company
01.2018
Front of House Staff
Ballarat Leagues Club
01.2017
Administration Assistant
Ballarat Police Station
01.2016 - 08.2016
Waitress
The Olive Grove
01.2013 - 01.2015
Phoenix P-12 Community College
Loreto College
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