Thiilyaana Jones
Beaufort,VIC
Summary
Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong focus on team collaboration resulting in positive outcomes. Recognized for reliability and adaptability, with excellent communication and problem-solving skills. Eager to contribute to Westpac\'s banking traineeship to support the bank in achieving its business goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Construction Crew Member
Bells Water Gardens
01.2023 - 01.2024
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects
- Operated power equipment to move materials and promote job efficiency
- Observed safety regulations on job sites to minimize accidents
Support Officer
Department of Justice & Community Safety
01.2021
- General Administration Duties, File keeping, General use of word, excel, PowerPoint, Taking minutes, Daily Mail duties, Customer Duties / interacting with Community
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Created, prepared, and delivered reports to various departments
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
Administration
Central Highlands Water Company
01.2018
- General administration duties, Daily mail run duties, General phone answering duties, Processing of bills, Computer skills, Team meeting duties
- Handled office administration tasks
- Assisted with network administration tasks
- Managed daily database administration of PeopleSoft
- Performed general office administration and management functions
- Provided proactive, high quality client service and administration
Waitress
The Olive Grove
01.2013 - 01.2015
- General waitressing skills, Processing transactions through epos, using eftpos and cash handling, general washing and drying duties, Order managing skills, Opening - end of day processing skills, Dealing with general food deliveries, Prioritizing tasks, Making sure food is still in date, Dealing with catering services, Handling with customer complaints, Making sure food dishes are always clean
Education
Loreto College
01.2016
Phoenix P-12 Community College
01.2014
Skills
- Critical thinking
- Engaged Listening
- Conflict Resolution
- Customer Interaction
- Client Relationship Development
- Skilled in Software Utilization
- Transaction Management
- Client Follow-Up
Certification
RSA Present
Languages
English
Personal Information
- Nationality - Aborignal
Profile - Professional Summary
Hardworking young women with talents in costumer experience. Experienced in all areas and known for safely and effectively completing tasks, projects. Respectful, punctual employee multitasks with ease.
Timeline
Construction Crew Member
Bells Water Gardens
01.2023 - 01.2024
Support Officer
Department of Justice & Community Safety
01.2021
Administration
Central Highlands Water Company
01.2018
Waitress
The Olive Grove
01.2013 - 01.2015
Phoenix P-12 Community College
Loreto College
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