Summary
Overview
Work History
Education
Skills
Employment Skills
Personal Information
References
Training
Timeline
Generic

Thijah Jaffar

Hoppers Crossing

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

20
20
years of professional experience

Work History

Assistant Parts Manager

Brighton Auto
12.2020 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Ordered parts for customers, repair shops
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Senior Automotive Technician

Brighton Auto
01.2014 - 12.2020
  • Collaborated with service advisors to provide accurate estimates, ensuring clear communication with customers.
  • Implemented safety procedures to ensure a secure working environment for all team members.
  • Improved braking performance through proper diagnosis, repair, or replacement of brake system components.
  • Delivered high-quality preventive maintenance services, extending the life of vehicles while maintaining customer loyalty.
  • Developed customized repair solutions for unique challenges, resulting in increased customer trust and repeat business.
  • Conducted thorough inspections to identify potential issues, preventing costly repairs or breakdowns later on.
  • Maintained up-to-date knowledge in industry advancements through continuous professional development courses and certifications.
  • Mentored junior technicians for improved performance and skill development in the workplace.
  • Performed comprehensive engine diagnostics to pinpoint root causes of performance issues quickly and accurately.
  • Increased customer satisfaction by diagnosing and repairing complex automotive issues with efficiency and precision.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Qualified automotive technician

Southern Mitsubishi
01.2011 - 01.2012
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.

Qualified automotive technician

City Chrysler jeep dodge
01.2013 - 01.2014
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.

Apprentice Automotive Mechanic

Brighton Toyota
01.2009 - 01.2011
  • Collaborated with senior mechanics to develop deeper understanding of advanced automotive systems and best practices.
  • Improved customer satisfaction by providing thorough maintenance and repair services on various vehicle models.
  • Performed preventative maintenance tasks, prolonging the life of customers'' vehicles and reducing future repair costs.
  • Provided excellent customer service, explaining technical information in layman''s terms when necessary.
  • Assisted in diagnosing complex issues with vehicles, streamlining the repair process.
  • Developed troubleshooting skills by working alongside experienced technicians during challenging repair projects.
  • Continuously expanded knowledge through ongoing training sessions and workshops within the industry.
  • Helped maintain inventory levels for parts and supplies, ensuring availability for timely repairs.
  • Reduced vehicle downtime for clients by completing repairs accurately and efficiently.

Apprentice Automotive Mechanic

VACC - Bilia Volvo
01.2007 - 01.2009
  • Collaborated with senior mechanics to develop deeper understanding of advanced automotive systems and best practices.
  • Improved customer satisfaction by providing thorough maintenance and repair services on various vehicle models.
  • Performed preventative maintenance tasks, prolonging the life of customers'' vehicles and reducing future repair costs.
  • Provided excellent customer service, explaining technical information in layman''s terms when necessary.
  • Assisted in diagnosing complex issues with vehicles, streamlining the repair process.
  • Developed troubleshooting skills by working alongside experienced technicians during challenging repair projects.
  • Continuously expanded knowledge through ongoing training sessions and workshops within the industry.
  • Helped maintain inventory levels for parts and supplies, ensuring availability for timely repairs.

General Laborer

Industrial Workforce
09.2006 - 06.2007
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.

Shelf stacking / retail assistant

I.G.A- St Kilda
01.2005 - 08.2006
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Education

Swinburne Senior Secondary College
01.2004

Skills

  • Heavy Lifting
  • Problem-Solving
  • General tool knowledge
  • Safety Procedures
  • Customer Service
  • Shipping and receiving
  • Goal Setting
  • Staff Training

Employment Skills

  • Good computer skills
  • Good communication and organisational skills
  • Hard working, honest and trustworthy
  • Punctual and reliable
  • Able to work unsupervised as well as a supportive team member
  • Eager to learn
  • great leadership


Personal Information

Date of Birth: 10/02/86

References


  • Justin Pollard, workshop mamanager Brighton Auto, 0422 903 848
  • Jordan Day, Mader, 0457040633
  • Max Jeffcote, personal reference, 0451 995 104

Training

  • 2001, The Island Trade School (Collingwood), Kitchen Operation Course (12 weeks), Knowledge of OH&S procedures, Health hygiene, Food handling and preparation, Cooking
  • 2005, Holmesglen Institute of TAFE, Forklift Operation Course, Training in the safe operation of forklifts, Regulations and safety requirements, Operation of a variety of forklifts (E.g. Gas and battery operated, Reach), Movements of loads to and from pallet stacking, racking and containers
  • 2007, Kangan Batman TAFE, Certificate 2 in Motor Mechanics, Apply safe workplace practices, Removal and Assembly of Engine Four Stroke Multi-Cylinder, Engine Cylinder Head, Carburettor, Fuel Pump, Transmission, Manual, Alternator Removal and Replace Clutch Assembly, Suspension Front Springs, Wheel and Tyre Assemblies, Radiator, Alternator, Steering Assembly., Operate Electrical Test Equipment, Construct Lighting Circuits

Timeline

Assistant Parts Manager

Brighton Auto
12.2020 - Current

Senior Automotive Technician

Brighton Auto
01.2014 - 12.2020

Qualified automotive technician

City Chrysler jeep dodge
01.2013 - 01.2014

Qualified automotive technician

Southern Mitsubishi
01.2011 - 01.2012

Apprentice Automotive Mechanic

Brighton Toyota
01.2009 - 01.2011

Apprentice Automotive Mechanic

VACC - Bilia Volvo
01.2007 - 01.2009

General Laborer

Industrial Workforce
09.2006 - 06.2007

Shelf stacking / retail assistant

I.G.A- St Kilda
01.2005 - 08.2006

Swinburne Senior Secondary College

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Thijah Jaffar