Thijs Duron
Brisbane,QLD
Summary
Knowledgeable professional with 25 years of experience in implementing and optimizing IT solutions. Adept at driving project success through effective team collaboration and strategic problem-solving. Skilled in systems integration, software development, and client relationship management. Known for adaptability and strong focus on achieving tangible results.
Overview
25
25
years of professional experience
Work History
Practice Lead
Acumen Consulting
Auckland (New Zealand), Brisbane (Australia)
10.2013 - Current
- Architect Industry Specific solutions for Job Management, Service Management and Rental Management.
- Developed strong relationships with clients by providing personalized attention, understanding their needs, and offering tailored solutions.
- Facilitated knowledge sharing within the team by organizing regular training sessions, creating internal resources, and promoting a collaborative learning environment.
- Optimized resource allocation across projects by tracking progress closely, adjusting priorities as needed, and managing potential risks proactively.
- Expanded the client base by actively participating in networking events and building strategic partnerships within the industry.
- Implemented innovative marketing strategies to increase brand awareness and attract new clients to the practice.
- Led a team of professionals to achieve practice goals, fostering collaboration and continuous professional development.
Senior Support Specialist
Intergen
Wellington (New Zealand)
01.2012 - 10.2013
- Managed high-volume support tickets while maintaining excellent customer service ratings.
- Served as a subject matter expert for the support team, providing guidance on escalated cases.
- Mentored junior team members, fostering professional growth and enhanced problem-solving abilities.
- Established strong relationships with key clients, ensuring long-term retention through exemplary service delivery.
Functional/Technical Consultant
Astena NV
Belgium
07.1999 - 12.2011
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
- Participated in industry conferences, workshops, or seminars for professional development opportunities that enhanced expertise as a Technical Consultant.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
Education
Bachelor of Science - Information Technology
Hoge School West-Vlaanderen
Brugge06.1999
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Training and mentoring
- Analytical Thinking
- Project Management
Languages
Dutch
Native or Bilingual
English
Native or Bilingual
French
Professional Working
German
Limited Working
Timeline
Practice Lead
Acumen Consulting
10.2013 - Current
Senior Support Specialist
Intergen
01.2012 - 10.2013
Functional/Technical Consultant
Astena NV
07.1999 - 12.2011
Bachelor of Science - Information Technology
Hoge School West-Vlaanderen