Summary
Overview
Work History
Education
Skills
Timeline
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Thi Thuy Duong Tran

Canley Vale,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Barista

Black Gain
10.2022 - Current
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Customer Service Officer

Shopee Viet Nam
01.2019 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.

Education

Certificate IV in Marketing And Communication -

Rosehill College
Level 2 & 4, 616/620 Harris St, Ultimo NSW 2007
2023

Graduate Certificate - Accounting

University of Economics HO CHI MINH CITY
Viet Nam
07.2017

Skills

  • Account Management
  • Data Entry
  • Service Recommendations
  • Customer Support

Timeline

Barista

Black Gain
10.2022 - Current

Customer Service Officer

Shopee Viet Nam
01.2019 - 06.2022

Certificate IV in Marketing And Communication -

Rosehill College

Graduate Certificate - Accounting

University of Economics HO CHI MINH CITY

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Thi Thuy Duong Tran