Thi Thuy Duong Tran
Canley Vale,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Barista
Black Gain
10.2022 - Current
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Customer Service Officer
Shopee Viet Nam
01.2019 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Education
Certificate IV in Marketing And Communication -
Rosehill College
Level 2 & 4, 616/620 Harris St, Ultimo NSW 20072023
Graduate Certificate - Accounting
University of Economics HO CHI MINH CITY
Viet Nam07.2017
Skills
- Account Management
- Data Entry
- Service Recommendations
- Customer Support
Timeline
Barista
Black Gain
10.2022 - Current
Customer Service Officer
Shopee Viet Nam
01.2019 - 06.2022
Certificate IV in Marketing And Communication -
Rosehill College
Graduate Certificate - Accounting
University of Economics HO CHI MINH CITY
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