Thi Kieu Nhi (April) Pham
Manly West,QLD
Summary
Experienced business owner with nearly four years of entrepreneurial experience managing a successful and busy bakery, complemented by a strong background in accounting and finance. Recently completed a course in individual tax returns, demonstrating knowledge and proficiency in tax preparation and compliance. Possesses exceptional organizational, analytical and communication skills, with a proven ability to manage complex tasks and provide high-level administrative support. Seeking to leverage my diverse skill set and commitment to excellence in a role at the Australia Taxation Office
Overview
6
6
years of professional experience
Work History
Owner
Donnelly’s Bakery
12.2020 - Current
- Successfully managed all aspects of bakery operations, including financial management, inventory control and customer service
- Streamlined operations, resulting in a 20% increase in profit over the last 4 years
- Coordinating large catering orders and bakery promotions, enhancing customer satisfaction and business growth
- Implemented modern POS systems of inventory management efficiency
- Built and maintained strong relationships with suppliers, customers and community partners.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired, trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Purchasing Representative
MVG Meet Vege Groceries Wholesales
03.2020 - 08.2020
- Resolved vendor or contractor grievances and claims against suppliers.
- Ensured compliance with company policies and legal regulations by maintaining accurate documentation of all procurement activities.
- Developed strong relationships with key suppliers, ensuring timely deliveries and optimal pricing structures.
- Trained new team members on purchasing procedures, ensuring consistent application of best practices throughout the department.
- Negotiated contracts with suppliers to secure favourable pricing, payment terms, and delivery schedules.
Financial Project Intern
Sustainability - The University Of Tasmania
07.2018 - 12.2018
- Assisted in project planning for successful completion within budget and timeline constraints.
- Delivered high-quality presentations on project updates and findings to senior management and stakeholders.
- Managed multiple priorities effectively while delivering consistent results under tight deadlines throughout the internship period.
- Utilized data analysis skills to identify areas of improvement in current projects, leading to better results.
Education
Master of Professional Accounting -
University of Tasmania
Hobart, TAS12.2018
Bachelor of Baking and Finance -
Vietnam University of Commerce
Hanoi12.2015
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Taxation knowledge
- Financial management
References
Available upon request.
Timeline
Owner
Donnelly’s Bakery
12.2020 - Current
Purchasing Representative
MVG Meet Vege Groceries Wholesales
03.2020 - 08.2020
Financial Project Intern
Sustainability - The University Of Tasmania
07.2018 - 12.2018
Master of Professional Accounting -
University of Tasmania
Bachelor of Baking and Finance -
Vietnam University of Commerce
Similar Profiles
Kyle CountrymanKyle Countryman
Baker/Deli Counter/Customer Service Representative at VINNIE'S BAKERY & DELI/ VANESSA'S BAKERY/ LAURA'S BAKERY & DELIBaker/Deli Counter/Customer Service Representative at VINNIE'S BAKERY & DELI/ VANESSA'S BAKERY/ LAURA'S BAKERY & DELI
Michelle MastMichelle Mast
Bakery Production Worker at Ole Country Bakery, I Deli, Bakery & Coffee ShopBakery Production Worker at Ole Country Bakery, I Deli, Bakery & Coffee Shop
Elijah FloydElijah Floyd
Sales Associate at Nick + Sons BakerySales Associate at Nick + Sons Bakery