Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Thilagavathy Murugan

Deer Park,Australia

Summary

Results-driven and dynamic professional with extensive experience in customer-facing roles across diverse industries. Adept at delivering exceptional service, resolving complex issues, and fostering strong client relationships. Brings a solid foundation in teamwork, problem-solving, and a consistent history of exceeding performance targets and enhancing customer satisfaction. Seeking to leverage these strengths in a challenging new environment that values dedication and results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Premier Disability Services LLC
Brunswick, VIC
09.2023 - 11.2025
Personal Hygiene and Assistance

One of the primary responsibilities revolves around assisting individuals with their hygiene routines.

Mobility Support

For individuals with limited mobility, Personal Care Workers provide invaluable assistance. They help with tasks like transferring from beds to chairs, using mobility aids, and promoting safe movement.

Emotional Support and Companionship

Beyond physical assistance, they offer emotional support and companionship. They engage in conversations, provide a listening ear, and create a positive environment that enhances the overall well-being of the individuals.

Household Tasks

Personal Care Worker in Australia often assist with light household chores, ensuring that the living space remains clean and organized. This includes tasks like meal preparation, laundry, and tidying up. By taking care of these tasks, they contribute to a safe and comfortable living environment, further enriching the lives of the individuals they support.

Personal Care Assistant

TLC Aged Care
Altona, VIC
02.2023 - 09.2025
  • Personal Care: Assisting with bathing, grooming, dressing, toileting, and oral hygiene.
  • Mobility: Helping clients move around safely, transfer between bed/chair, and perform prescribed exercises.
  • Nutrition: Preparing meals, assisting with feeding, and ensuring adequate hydration.
  • Medication: Administering or reminding clients about medications as directed.
  • Household Duties: Light cleaning, laundry, making beds, and tidying rooms.
  • Companionship: Providing social interaction, emotional support, and preventing loneliness.
  • Errands & Transport: Accompanying clients to appointments, shopping, or community activities.

Pick Packer

Laurent Bakery
Melbourne
02.2022 - 06.2022
  • Pulled and stacked products based on daily orders and customer specifications.
  • Ensured timely and accurate order fulfillment.
  • Maintained a clean, sanitary, and safe work environment.
  • Regularly checked product quality and addressed safety concerns.

Meat Processor

Hardwick Meat Works
Kyeton
05.2021 - 01.2022
  • Processed meat, offal, and tripe.
  • Moved carcasses to chillers and freezers, ensuring proper storage.
  • Loaded meat products into trucks for delivery and packed meat into cartons for shipment.
  • Maintained cleanliness and sanitation of equipment and work areas.

Customer Service

RC Malaysian Groceries
Sunshine
04.2020 - 04.2021
  • Processed customer orders and payments efficiently.
  • Restocked shelves and ensured product condition to avoid damage.
  • Maintained fresh items availability and prepared store displays.
  • Managed inventory and placed orders for out-of-stock products.

Education

Certificate IV - Ageing Support IV

Einstein College of Australia
Melbourne
09.2023

Skills

  • Customer Service Excellence
  • Technical Support and Troubleshooting
  • Relationship Management
  • Problem Solving and Issue Resolution
  • Multitasking in High-Pressure Environments
  • Fluent in Malay, Tamil and English Languages

Certification

Ageing Support IV

Languages

English
Native or Bilingual
Tamil
Native or Bilingual
Malay
Native or Bilingual

Timeline

Personal Support Worker

Premier Disability Services LLC
09.2023 - 11.2025

Personal Care Assistant

TLC Aged Care
02.2023 - 09.2025

Pick Packer

Laurent Bakery
02.2022 - 06.2022

Meat Processor

Hardwick Meat Works
05.2021 - 01.2022

Customer Service

RC Malaysian Groceries
04.2020 - 04.2021

Certificate IV - Ageing Support IV

Einstein College of Australia
Thilagavathy Murugan