Thilina Rathnamalala
Coober Pedy,SA
Summary
Accomplished Manager at Umoona Tjutagku Health Service Aboriginal Corporation, leveraging skills in strategic planning and team leadership to drive organizational success. Enhanced employee engagement and customer satisfaction, achieving departmental goals through effective operations, management and cross-functional teamwork. Cultivated an inclusive environment, fostering innovation and improving safety procedures. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet client needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
Work History
Manager - Drug and Alcohol Services
Umoona Tjutagku Health Service AC
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive organisation success and strengthen motivation.
- Controlled resources and assets for department activities to comply with organisation standards.
Social Worker - AOD
Umoona Tjutagku Health Service AC
01.2023 - 09.2023
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with organisation policies and procedures.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Conducted home visits to assess clients' home environment and provide support.
- Utilized evidence-based practices to provide effective interventions for clients.
- Implemented community outreach programs to promote mental health awareness.
Program Coordinator
Umoona Tjutagku Health Service AC
07.2021 - 01.2023
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed and maintained relationships with external partners to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Organized and managed program development from conception through successful execution.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Facilitated programming by coordinating resources and deliverables between departments.
Education
Certificate IV - Mental Health
Open Colleges
Sydney, NSW11.2023
Diploma - Diploma in Community Services (Case Management)
Inspire Education
Brisbane, QLD04.2022
Certificate III - Aged Care And Disability Support Services
SMP Training Centre
Adelaide, SA10.2019
Bachelor of Ayurveda Medicine And Surgery - Ayurveda Medicine
University of Kelaniya
Colombo07.2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
Timeline
Manager - Drug and Alcohol Services
Umoona Tjutagku Health Service AC
09.2023 - Current
Social Worker - AOD
Umoona Tjutagku Health Service AC
01.2023 - 09.2023
Program Coordinator
Umoona Tjutagku Health Service AC
07.2021 - 01.2023
Certificate IV - Mental Health
Open Colleges
Diploma - Diploma in Community Services (Case Management)
Inspire Education
Certificate III - Aged Care And Disability Support Services
SMP Training Centre
Bachelor of Ayurveda Medicine And Surgery - Ayurveda Medicine
University of Kelaniya
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