THILINI KANDANE
Clyde North
Summary
Currently, I work as a support operational manager with a strong record of successfully introducing innovative programs that enhance organisational effectiveness within the early childhood industry. Known for my enthusiastic and confident approach, I bring a positive can-do attitude to every project and team interaction. With 16 years of experience, my passion for this industry is evident in my compassionate leadership style, where I prioritise fostering a supportive and collaborative environment. With exceptional communication skills and a proven ability to lead diverse teams, I consistently inspire and bring out the best in those I work with.
Overview
16
16
years of professional experience
Work History
Operational Support Manager
I9 Education
01.2024 - Current
- Support the senior operations manager in managing daily operations to ensure the smooth functioning of the support department.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Monitored employee and customer interactions to assess the quality of service.
- Promoted a culture of continuous learning within the team by organising workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Support area managers through day-to-day work and complex problems.
- Support area managers through day-to-day work and complex problems.
- Clear targets and objectives are communicated to the team, and strategies are provided to meet all KPI.
- Collaborated with sales and marketing teams to align support services with promotional activities.
Regional Manager
Aspire Early Education and Kindergarten
02.2024 - 12.2024
- Leadership and Team Management: Led and supported three Area Managers, ensuring their professional development and alignment with organizational goals.
- Strategic Planning and Execution: Developed and executed strategic plans to achieve growth objectives, enhance service offerings, and expand market presence in early childhood education.
- Financial Management: Managed regional financial budgets, closely monitoring revenue, expenses, and financial performance across centres.
- Quality Assurance and Compliance: Ensured strict compliance with licensing regulations, health and safety standards, and educational frameworks across all centres.
- Staff Development and Training: Provided comprehensive training and guidance to centre directors, staff, and Area Managers, fostering continuous professional growth and skill enhancement.
- Community and Stakeholder Engagement: Built and nurtured positive relationships with parents, stakeholders, community organisations, and regulatory bodies.
Area Manager of Operations
Aspire Early Education and Kindergarten
10.2021 - 02.2024
- Leadership and Team Development: Successfully trained, managed, and mentored employees to enhance professional skills and foster a culture of dedication and excellence.
- Recruitment and Coaching: Recruited and coached individuals to demonstrate passion and deliver exceptional outcomes, aligning team efforts with organizational objectives.
- Strategic Planning and Implementation: Identified client business and operational needs, introducing innovative services and solutions to drive business success and meet client expectations.
- Financial Management: Managed budgets, payroll operations, and evaluated financial statements to monitor performance, identify opportunities for improvement, and implement cost-effective solutions.
- Collaborative Leadership: Developed corporate objectives and strategies, collaborating with cross-functional teams on quality metrics and KPIs.
Centre Manager
Aspire Early Education
12.2018 - 10.2021
- Operational Oversight: Managed staff, financials, and critical performance indicators to ensure efficient business operations.
- Recruitment and Training: Recruited and trained employees, aligning them with operational standards and performance expectations.
- Conducted ongoing training programs to enhance employee skills and productivity.
- Relationship Management: Cultivated and maintained positive relationships with employees and freelance personnel, fostering a supportive work environment.
- Quality Assurance and Leadership: Reviewed completed work to ensure consistency, quality, and adherence to creative plans and organizational standards.
Assistant Centre Manager
Aspire Early Education
03.2018 - 12.2018
- Provided guidance and mentorship to new employees on industry best practices and operational procedures.
- Managed staff, financials, and key performance indicators to ensure smooth business operations.
- Directed special projects and daily operational tasks to meet organizational objectives effectively.
- Produced and distributed memos, newsletters, email updates, and other communications to stakeholders.
- Monitored team adherence to safety and health guidelines, ensuring a secure environment for staff and children.
- Implemented billing procedures, conducted audits, reconciled accounts, and maintained meticulous transaction records.
Pre-Kinder Room Leader
Pebble Patch Early Learning Centre
03.2016 - 03.2018
- Managed the supervision and care of pre-kindergarten children, ensuring their safety and well-being.
- Directed staff, students, and volunteers to maintain a nurturing environment within the centre.
- Managed portfolios for up to 14 pre-kindergarten children, documenting their developmental progress and milestones.
- Designed and implemented educational programs tailored to each child's interests and needs.
- Facilitated effective communication with parents through regular Parents-Teacher meetings.
Senior Educator
Creative Garden Early Learning Kindergarten
01.2014 - 11.2015
- Managed the supervision and care of children and provided guidance, support, and discipline to staff, students, and volunteers across three dedicated rooms for children aged 4-5 months.
- Served as the Educational Leader, responsible for developing and implementing the Children's Program within the Early Years Learning Framework (EYLF).
- Fostered positive relationships with staff, parents, and external stakeholders to enhance collaboration and support within the learning community.
- Collaborated with top management to align room operations with the centre's vision and mission, ensuring consistency and quality in educational practices.
Qualified Room Leader
Creative Garden Early Learning Kindergarten
05.2013 - 12.2013
- Managed the supervision and care of children, overseeing staff, students, and volunteers to ensure a safe and nurturing environment within the centre.
- Established and maintained positive relationships with colleagues, children, and their families.
- Collaborated with colleagues to develop and implement a curriculum aligned with the Early Years Learning Framework (EYLF).
- Led and mentored staff to uphold high standards of performance.
- Adhered to the centre's philosophy and organizational occupational health and safety (OHS) guidelines.
Child Care Assistant
MinnoUs Learning Centre
04.2009 - 09.2011
- Planned and implemented play-based activities in accordance with the Room Leader and the Early Years Learning Framework (EYLF).
- Conducted regular observations of children's behaviors and progress, providing detailed reports to the Room Leader.
- Ensured the safety, cleanliness, and hygiene of indoor and outdoor environments.
- Built strong relationships with children and parents, promoting community involvement and enhancing the overall childcare experience.
Education
Certificate IV in Training And Assessment -
Monash University
Clayton, VIC03-2025
Bachelor of Early Childhood Care And Education - Education
Victoria University
Melbourne, VIC10-2024
Diploma in Early Childhood Education -
Services Pragmatic Training
01-2014
Certificate III in Early Childhood -
Services Pragmatic Training
01-2011
Accounting -
Holmesglen Institute of TAFE
01-2010
Commercial Law -
Holmesglen Institute of TAFE
01-2008
Skills
- Performance Assessment
- Quality Assurance
- Operations Oversight
- Marketing Strategies
- Team Leadership
- Training Management
- Parent Engagement Strategies
- Staff Retention
- Development
- Data Analysis
- Reporting
- Community Outreach
- Partnerships
- Recruitment
- Relationship Management
Timeline
Regional Manager
Aspire Early Education and Kindergarten
02.2024 - 12.2024
Operational Support Manager
I9 Education
01.2024 - Current
Area Manager of Operations
Aspire Early Education and Kindergarten
10.2021 - 02.2024
Centre Manager
Aspire Early Education
12.2018 - 10.2021
Assistant Centre Manager
Aspire Early Education
03.2018 - 12.2018
Pre-Kinder Room Leader
Pebble Patch Early Learning Centre
03.2016 - 03.2018
Senior Educator
Creative Garden Early Learning Kindergarten
01.2014 - 11.2015
Qualified Room Leader
Creative Garden Early Learning Kindergarten
05.2013 - 12.2013
Child Care Assistant
MinnoUs Learning Centre
04.2009 - 09.2011
Certificate IV in Training And Assessment -
Monash University
Bachelor of Early Childhood Care And Education - Education
Victoria University
Diploma in Early Childhood Education -
Services Pragmatic Training
Certificate III in Early Childhood -
Services Pragmatic Training
Accounting -
Holmesglen Institute of TAFE
Commercial Law -
Holmesglen Institute of TAFE
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