Thilini Silva
23, Dryden Street, Tranmere,SA
Summary
Motivated business personnel passionate about Sales. Highly committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that needs.
Overview
17
17
years of professional experience
Work History
Income Tax Consultant
H & R Block Tax Services
07.2023 - Current
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Utilized tax software to prepare returns and meet deadlines.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Calculated estimated tax payments for clients.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion
Operations Executive
Wasana Enterprises
01.2015 - 12.2022
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
Warehouse Associate
Wasana Enterprises
01.2012 - 01.2015
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Sales Assistant
Wasana Suppliers
01.2007 - 01.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Gathered and prepared sales materials in preparation for sales meetings.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Income Tax Course - Taxation
H & R Block Training
Adelaide, SA06.2023
Lean Six Sigma White Belt: Operations - Operations Management
MF Train Mentors
Centro, Brazil06.2021
BBA - Business Administration
London Metropolitan University
E-soft Metro Campus, Colombo 04 Sri Lanka05.2019
Pearson - B-Tec in Business - Business Management
E-soft Metro Campus
Colombo 04, Sri Lanka04.2018
High School Diploma -
De Mazenod College
Kandana, Sri Lanka08.2003
Skills
- Customer service
- Good Standard of Written and Verbal Communication
- Efficiency
- Product Merchandising
- Exceeding Customer Expectations
- Payment Processing
- Cash / EFPOTS handling
- Store Policies and Procedures
- Ability to Lift 15- 20 Kilograms
- Team Cooperation
Timeline
Income Tax Consultant
H & R Block Tax Services
07.2023 - Current
Operations Executive
Wasana Enterprises
01.2015 - 12.2022
Warehouse Associate
Wasana Enterprises
01.2012 - 01.2015
Sales Assistant
Wasana Suppliers
01.2007 - 01.2012
Income Tax Course - Taxation
H & R Block Training
Lean Six Sigma White Belt: Operations - Operations Management
MF Train Mentors
BBA - Business Administration
London Metropolitan University
Pearson - B-Tec in Business - Business Management
E-soft Metro Campus
High School Diploma -
De Mazenod College
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