Thiloka Dissanayake
Templestowe Lower,VIC
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in IPM
Dependable patient service serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Patient Services Officer
Epworth Richmond - Emergency Department
03.2023 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Coordinated operations with other emergency service groups.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
- Resolved billing inquiries and disputes in timely fashion.
Education
Certificate in Banking And Finance - Banking And Financial Support Services
Institute of Bankers of Sri Lanka
2016
Diploma in English - English Language And Literature
CALSDA
Colombo2012
Skills
- Work Coordination
- Emergency Response Coordination
- Investigation Leadership
- Search and Seizure
- Interpersonal Skills
- Adaptability and Flexibility
- Patient Confidentiality
- Telephone Etiquette
- Cross-Cultural Sensitivity
- Stress Management
- Decision Making
- Time Management
- Empathy and Compassion
- Healthcare Systems Knowledge
Timeline
Patient Services Officer
Epworth Richmond - Emergency Department
03.2023 - Current
Certificate in Banking And Finance - Banking And Financial Support Services
Institute of Bankers of Sri Lanka
Diploma in English - English Language And Literature
CALSDA
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