Thi Mai Ha Nguyen

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

• Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
• Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
• Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.

Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.