Thi Mai Huong Pham
Haymarket,New South Wales
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Waitress
Hakatamon Ramen
Haymarket, New South Wales
01.2022 - 02.2023
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Team Leader
Gotcha
Eastern Creek , New South Wales
01.2020 - 12.2021
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity.
Team Leader
Gong Cha
Mount Druitt, New South Wales
05.2019 - 01.2020
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Bachelor of Applied Finance - Finance
Western Sydney University
Parramatta City 07-2024
Skills
- High-volume dining
- Point of Sale (POS) system operations
- Experience in leadership
- Sales Techniques
- Teamwork and Collaboration
- Documentation And Reporting
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Waitress
Hakatamon Ramen
01.2022 - 02.2023
Team Leader
Gotcha
01.2020 - 12.2021
Team Leader
Gong Cha
05.2019 - 01.2020
Bachelor of Applied Finance - Finance
Western Sydney University
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