Thi Minh Ngoc Ninh
Yagoona,NSW
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful performing necessary calculations. Genuine people-person successful mediating various disputes.
Inquisitive, progressive, sociable, cheerful, careful, meticulous and hardworking.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Minh Hung Grocery Store
05.2020 - 09.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Careful and meticulous in checking quantity and quality of goods.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift
Volunteer
Hoa Da Club
10.2022 - 06.2023
- Work with people with disabilities with dedication, hard work, sociability, meticulousness, care and patience.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
After-school Tutor
BUB Tutor
10.2022 - 03.2023
- Be patient with student changes.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Bachelor of Arts - Psychology
Western Sydney University
Bankstown, NSW07.2027
Skills
- Customer Satisfaction
- Educational Feedback
- Classroom Management
- Outstanding Customer Service
- Operations Support
- Nursing Assistance
- Building Cleaning
Languages
Vietnamese
Native or Bilingual
Timeline
Volunteer
Hoa Da Club
10.2022 - 06.2023
After-school Tutor
BUB Tutor
10.2022 - 03.2023
Customer Service Cashier
Minh Hung Grocery Store
05.2020 - 09.2022
Bachelor of Arts - Psychology
Western Sydney University
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