Thi Minh Phuong Do
Perth,WA
Summary
I have a great passion for the customer service industry, with the experience of working in this industry and the desire to seek new opportunities to challenge myself and leverage my ability in different working environments. The best two words to describe myself are caring and proactive. I am ready to listen, sympathize, and understand all the problems faced by customers aw well as reach out to them before they ask for help.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Nail Technician
Professionail
Perth/ Karrinyup, WA
02.2023 - Current
- Performed buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Applied builder gels, wraps or other artificial enhancements to nails according to client requests.
- Provided manicures, pedicures and nail treatments to clients.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Responded promptly to customer inquiries and complaints.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Utilized customer feedback to improve services offered at the salon.
- Nail art designers with creative inspirations.
Cafe Waitress
The coffee shop
Haiphong, Vietnam
07.2022 - 12.2022
- Take orders, provide customers with menu selections, make recommendations, and arrange the order numbers.
- Communicate with customers and check if they need any help during coffee time.
- Preparing and serving food and drinks.
- Ensure everything is well organized, refill empty stuff, check stock and notify the manager.
- Wash dishes and do the cleaning.
- Ask for customer feedback, and improve customer service for next time.
Education
Bachelor of Commerce (Accounting & Finance)
Curtin University
WA01-2026
Skills
- Problem- solving skills
- Listen and communicate
- Creative design
- Work with children
- Organizational skills
- Team Collaboration
Languages
English
Professional
Vietnamese
Native/ Bilingual
Custom
- Support teachers in the process of teaching children.
- Work with children, communicate with kids and provide them with necessary help.
Certification
- I have a driver's license, which supports going to the work more conveniently.
- I have the WACC card, which support for my volunteer job, and the other jobs relating to children.
Timeline
Nail Technician
Professionail
02.2023 - Current
Cafe Waitress
The coffee shop
07.2022 - 12.2022
Bachelor of Commerce (Accounting & Finance)
Curtin University
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