THI MY HUYEN LE
Craigieburn,VIC
Summary
Compassionate Community Service Worker with a background in providing support to diverse community members. Experience includes facilitating supportive services, advocating for client needs, and coordinating with other social service agencies. Strengths encompass strong interpersonal skills, cultural sensitivity, and ability to handle crises effectively. Have made significant impacts in previous roles fostering positive relationships within communities and promoting inclusive environments.
Overview
2
2
years of professional experience
Work History
Barista Trainer
the guilty bite bar and desserts
Melbourne, VIC
07.2022 - Current
- Organized group trainings with multiple trainers to maximize efficiency and effectiveness of instruction.
- Advised management team on best practices for scheduling barista shifts based on experience level.
- Assisted in developing new recipes for specialty drinks that meet corporate guidelines.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
Intern
THOMASTOWN NEIGHBOURHOOD HOUSE
Melbourne, VIC
11.2023 - 04.2024
- Organized community events and activities for disadvantaged youth.
- Advised members of the community on how to access emergency services when needed.
- Developed educational materials and activities for children's programs.
- Collaborated with other agencies to coordinate services for clients.
- Monitored client progress towards achieving established goals.
Education
COMMUNITY SERVICES
STOTT'S COLLEGE
Melbourne, VIC11-2024
Bachelor of Arts - BUSSINESS ENGLISH
VAN HIEN UNIVERSITY
VIETNAM11-2019
Skills
- Client Advocacy
- Case Management
- Active Listening
- Problem-solving abilities
- Community Engagement
- Patient relationship management
- Supportive Counseling Techniques
- Community Mental Health Programs
References
* Liz Skitch - Manager at Thomastown Neighborhood House
Contact: 0488 224 439
* Lucy Le - Manager at Guilty bite bar and dessert
Contact: 0449 238 700
Timeline
Intern
THOMASTOWN NEIGHBOURHOOD HOUSE
11.2023 - 04.2024
Barista Trainer
the guilty bite bar and desserts
07.2022 - Current
COMMUNITY SERVICES
STOTT'S COLLEGE
Bachelor of Arts - BUSSINESS ENGLISH
VAN HIEN UNIVERSITY
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