Thi Nam Anh Vu
Bankstown,NSW
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Assembly and Packing
PPC Moulding Services
Villawood, NSW
09.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Assisted in packaging and labeling of products for shipment.
- Packed boxes and stock using organizational guidelines.
- Assembled components of products according to instructions and specifications.
- Ensured that all safety regulations were followed while working in the warehouse.
- Collaborated with team members to complete tasks more efficiently.
- Labeled and packaged appropriate products for delivery.
All Rounder
Cane Bobar
Sydney, NSW
03.2024 - 09.2025
- Operated a variety of machinery and tools safely and efficiently.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Informed customers on food allergies associated with certain ingredients used in boba tea creations.
- Operated cash register to process payments from customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
Boba Barista
Gotcha Fresh Tea
Sydney, NSW
11.2022 - 07.2023
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Checked brewing equipment for proper functionality.
- Kept up with current drink recipes and trends in the boba industry.
- Described menu items to customers and suggested appealing products.
- Input orders into point of sale system and handled customer payments.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Prepared and served hot or cold beverages.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Customer Service Representative
Bread Station
Bankstown , NSW
01.2020 - 08.2022
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided accurate information about products and services to customers.
- Greeted and assisted customers to foster positive experiences.
- Processed orders, forms, applications, and requests.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Bankstown Girl High School
Bankstown, NSW09-2022
English Degree - All Subjects
Chester Hill IEC
Chester Hill,NSW01-2020
Skills
- Assembly techniques
- Safety compliance
- Quality control
- Inventory management
- Machine operation
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Problem resolution
- Organizational skills
- Product knowledge
- Effective communication
- Teamwork
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Assembly and Packing
PPC Moulding Services
09.2024 - Current
All Rounder
Cane Bobar
03.2024 - 09.2025
Boba Barista
Gotcha Fresh Tea
11.2022 - 07.2023
Customer Service Representative
Bread Station
01.2020 - 08.2022
High School Diploma -
Bankstown Girl High School
English Degree - All Subjects
Chester Hill IEC
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