THI NAM ANH VU
Bankstown
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Assembly and Packaging
PPC Moulding Services
09.2024 - Current
- Minimized errors by closely following established procedures for product assembly and packaging.
- Collaborated with cross-functional teams to develop new packaging designs that enhanced product appeal and functionality.
- Maintained a clean and organized workspace, optimizing productivity and reducing potential hazards in the assembly area.
- Improved workplace safety by adhering to company protocols and consistently wearing required personal protective equipment during assembly tasks.
- Upheld company reputation for quality products through diligent workmanship and attention to detail during assembly.
All Rounder
Cha Bar
03.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
All Rounder
Cane Bobar
07.2023 - 03.2024
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
Customer Service Representative
Gotcha Fresh Tea
11.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
Customer Service Representative
Bread Station
01.2020 - 08.2022
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
Education
High School Diploma -
Bankstown Girls High School
Bankstown, NSW09.2022
Skills
- Filing
- Order Fulfillment
- Customer Service
- Records Preparation
- Problem-Solving Ability
- Calm and Professional Under Pressure
- Positive Learning Environment
- Instructional Methods
- Editing
- Instructing
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Assembly and Packaging
PPC Moulding Services
09.2024 - Current
All Rounder
Cha Bar
03.2024 - 09.2024
All Rounder
Cane Bobar
07.2023 - 03.2024
Customer Service Representative
Gotcha Fresh Tea
11.2022 - 07.2023
Customer Service Representative
Bread Station
01.2020 - 08.2022
High School Diploma -
Bankstown Girls High School
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