Brenda Lam
Regents Park,QLD
Summary
Experienced in Administrative roles with over 3 years in Manufacturing, I have achieved an Excellent reputation from previous employers and improving customer satisfaction.
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Casual Relief Teacher Aide
Stretton State College
03.2024 - Current
- Provided instructional support to students with special needs through differentiated instruction and accommodations tailored to their unique requirements.
- Developed a positive classroom environment, fostering collaboration and respect among students.
- Promoted cultural awareness within the classroom by incorporating diverse resources and perspectives into lesson plans and discussions.
- Enhanced student comprehension by employing diverse teaching methods and adapting to individual learning styles.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
Childcare Educator
Browns Plains Kids Early Learning Centre
02.2023 - 12.2023
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
Retail Team Member
Coles Supermarket
05.2021 - 02.2022
- Filling shelves and ensure that shelves and displays are well stocked at all times and are visually appealing with accrue timing
- Worked closely with shift manager to solve problems and handle customer concerns with arranging, repositioning and tidying shelves and displays
- Checking best before and expired dates before deliver products to customer
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Increased customer satisfaction by providing supporting and assistant
- Increased sales by offering advice on purchases and promoting additional products
- Greeted customers, helped locate merchandise and suggested suitable options
Linen Porter
Ensign Services Australia
10.2019 - 12.2021
- Managed over 12 different linen department storage with strongly customer's satisfied
- Dealing with all sorting, washing, drying, folding and mending of items are performed to high standard.
- Ensures that all laundry cleaning, storage, and distribution needs are met.
- Provides fast, yet efficient, customer service and is responsive to demands and needs of customers.
- Communicate with customer (Hospital’s staff and Hospital’s patient) to ensure providing excellent services
- Supervisor ratings, observation of work performance
Administrator
Dr. Hoang Thanh Le
06.2016 - 12.2017
- Answering incoming calls, taking messages and booking appointment.
- Entered and maintained departmental records in company database
- Data entry, files, fills, print, scan, photocopy and manage patient’s documents.
- Monitoring stationary levels & ordering office supplies
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
- Increased satisfaction between patients
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
Administrative Manager
KIMCUONG Stainless Steel-Aluminium Manufacturing
01.2011 - 11.2013
- Simply bookkeeping duties as data entry, recording income and outgoings transactions, processing payments, conducting daily banking activities, coordinating supplier queries and pay-roll month-end duties, maturing bank and issuing invoices to clients.
- Optimized processes and supervised employees, including overseeing administration, budgeting, sales and scheduling protocols
- Effectively supervised staff of over 50 personnel by implementing company policies, protocols, work rules and disciplinary action
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Increased operational efficiency by developing improved filing systems for confidential client records and reports
Education
Certificate IV In School Based Education Support - Education
TAFE Queensland
QLD09-2024
Certificate III In Early Childhood - Education
Training Tailor Made
Gold Coast, QLD09-2023
Certificate IV in Bookkeeping - Accounting
TAFE
Queensland11.2018
Post Graduated Certificate in Commerce - Commerce
Griffith University
Queensland 12.2010
Master of Marketing - Business
Griffith University
Queensland12.2009
BBA - Business Administration
Open University
Ho Chi Minh City, Vietnam12.2006
Skills
- Knowing fluent Vietnamese and English
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Organization skill
- Time management
- Dairy management
- Attention to detail
- Independence & Self motivation
- Strong work ethic & Problem-solving
REFEREERS
Ms Tamra Jobson
Business Manager HR-Stretton State College
Tel :( 07) 3723 0222
Email: tjobs5@eq.edu.au
Ms Miranda Hall
Teacher-Education Support-TAFE Queensland
Email: miranda.hall@tafeqld.edu.au
Timeline
Casual Relief Teacher Aide
Stretton State College
03.2024 - Current
Childcare Educator
Browns Plains Kids Early Learning Centre
02.2023 - 12.2023
Retail Team Member
Coles Supermarket
05.2021 - 02.2022
Linen Porter
Ensign Services Australia
10.2019 - 12.2021
Administrator
Dr. Hoang Thanh Le
06.2016 - 12.2017
Administrative Manager
KIMCUONG Stainless Steel-Aluminium Manufacturing
01.2011 - 11.2013
Certificate IV In School Based Education Support - Education
TAFE Queensland
Certificate III In Early Childhood - Education
Training Tailor Made
Certificate IV in Bookkeeping - Accounting
TAFE
Post Graduated Certificate in Commerce - Commerce
Griffith University
Master of Marketing - Business
Griffith University
BBA - Business Administration
Open University
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