THINLEY DRUKDA DORJI
Network & Technology Officer, Analyst
Nollamara,WA
Summary
Knowledgeable Network and Technical Officer with over 3 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. I utilize myself as a resource to handle all kind of challenging jobs by constantly upgrading my knowledge and skills. I have will demonstrate leadership skills that optimize collaboration between departments to produce high-quality service to any customer and improving customer satisfaction in your organization.
Friendly and highly organized, with strong ability to troubleshoot technical issues and provide effective solutions. Possesses foundational knowledge in computer systems, networking, and software applications, along with skills in problem-solving and customer service. Capable of delivering high-quality support to enhance user experience and operational efficiency.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
NETWORK AND TECHNICAL SUPPORT OFFICER
INTERNATIONAL SCHOOL OF WESTERN AUSTRALIA
04.2022 - Current
- Daily help desk queries and 1st and 2nd level support to clients in order to resolve any issues in a timely and responsive manner
- Knowledge of Microsoft Admin, Microsoft Exchange Server and Active Directory User Account management, Adobe Creative cloud admin and licensing
- Apple IOS management through Jamf and Windows Desktop operating Systems
- Experienced in AV equipments for our school drama studio
- Advise the IT Manager if the call is unable to be resolved at 1st and 2nd level, escalate calls to the IT Manager for resolution as appropriate
- Perform quality checks on all Microsoft 365, Unify WiFi and Vocus systems data, to ensure accuracy
- Microsoft products, azure, active directory and group policy management
- Proven analytical and problem-solving capabilities experience with, MS Windows, Outlook, Azure, Office 365 Admin, Active Directory, Remote Access, Printers, Networking technology (routing, switching etc)
- Microsoft 365 products, Azure MFA, Single SIgn-On, Active Directory, Microsoft Group, Adobe Cloud, Vocus, IOS Devices, Microsoft servers and Unify portal
- Rotate charge all IT Store held assets, to ensure battery life is at capacity
- Update computer equipment with windows updates, and other updates as directed
- Maintain daily support log for all counter calls in the 'Track-It' help desk System
- Issue IT 'Library' items to staff on request and manage these through 'Track-It'
- Performing quality audit inspections, analysing and reviewing systems, data and documentation, and identifying potential systems risk areas
- Recommending corrective action plans and improvements of problems detected through monitoring and auditing of processes and procedures
- Perform an audit in relation to HP ProBook computer assets, or other devices as required
- Advise the IT Manager if any audit discrepancies are noted and resolve any issues
- Check the supply of Policy and Computer issue forms and restock as required
- Order and resupply any IT related stocks that are required as directed
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Contributed to internal knowledge base articles that helped streamline troubleshooting procedures for common issues.
- Used ticketing systems to manage and process support actions and requests.
TEAM MEMBER
COLES DC
02.2021 - 03.2022
- RF scanner
- Pick and packing
- Working with teams
IT SUPPORT
SIGNATURES OF HIMALAYAS
03.2016 - 03.2018
- Established networking environment by designing system configuration directing system installation defining, support system users through remote desktop software, and enforcing system standards across Active directory
- Expanded the local network to a new branch into a virtual connection
- Manage Active Directory, create/disable user accounts and group policies as per the requirement
- Installing and maintaining of hardware /software and troubleshooting
- Support for Ticket system using SharePoint, creating support tickets, resolving the issues otherwise passing on to higher level support team
- Support and troubleshoot end user desktops, Microsoft office 365 etc
- Either face-face or remotely via email of telephone
- Microsoft office 365 | Windows 7,8,9,10 | MS Office | My SQL | Asp.net Database
- Installation of operating system in machines (booting, partitioning, etc.) and driver appropriation
- Upgrading of hardware (microprocessor, RAM, ROM, Network adapters, hard disk, etc.) & personal networking using wireless routers and TP-link routers
- Collaborated with vendors to resolve Hardware/Software problems
- Playing a key role in supporting employees, investigating, diagnosing, and solving hardware and software faults, providing quick solution, replacing parts as required: Providing Level 1 and 2 support
- Basic ITIL
IT CONSULTANT
CIO ACADEMY ASIA
03.2015 - 03.2016
- Streamlined workflow processes, enabling more efficient use of resources and reducing overall project timelines.
- Contributed to business growth by identifying opportunities for expanding services offerings based on market research and client feedback analysis.
- Wrote strategic business plans outlining need for departmental information technology resources.
Education
IT PROFESSIONAL YEAR -
NIT (AUSTRALIAN COMPUTER SOCIETY)
08.2021 - 08.2022
MASTER OF INFORMATION TECHNOLOGY -
MURDOCH UNIVERSITY
07.2018 - 11.2021
BACHELOR'S IN COMPUTER APPLICATION -
ROYAL THIMPHU COLLEGE
07.2012 - 07.2015
Skills
Microsoft Products
Networking systems
Windows troubleshooting
Manage Active Directory
Windows Desktop Support
Software and Hardware maintenance and troubleshooting
Incident management
Change Management
Network security
Email management
Basic ITIL
Strong work ethic
Great written and verbal communication skills
Excellent communication
Multitasking Abilities
Organised approach to problems
Ability to understand new concepts
Problem solving
Application support
Data entry
Analytical thinking
Data recovery
Business development
Windows 10
Systems analysis
Teamwork and collaboration
Timeline
NETWORK AND TECHNICAL SUPPORT OFFICER
INTERNATIONAL SCHOOL OF WESTERN AUSTRALIA
04.2022 - Current
IT PROFESSIONAL YEAR -
NIT (AUSTRALIAN COMPUTER SOCIETY)
08.2021 - 08.2022
TEAM MEMBER
COLES DC
02.2021 - 03.2022
MASTER OF INFORMATION TECHNOLOGY -
MURDOCH UNIVERSITY
07.2018 - 11.2021
IT SUPPORT
SIGNATURES OF HIMALAYAS
03.2016 - 03.2018
IT CONSULTANT
CIO ACADEMY ASIA
03.2015 - 03.2016
BACHELOR'S IN COMPUTER APPLICATION -
ROYAL THIMPHU COLLEGE
07.2012 - 07.2015