Summary
Overview
Work History
Education
Skills
Boom
References
Timeline
Generic

Thinzar Maw

Melbourne,VIC

Summary

Customer Service Manager with extensive experience at Myer, specialising in client relationship management and team leadership. Led initiatives that significantly improved service quality and employee performance, achieving higher customer satisfaction rates. Proficient in performance evaluation and cross-functional collaboration, promoting operational excellence and a culture of continuous improvement.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Myer
Chadstone, Victoria
04.2023 - 09.2024
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delivered continuous training to associates to maximise performance and customer relations skills.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organisation.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Cluster Manager

Reiss
Chadstone, Victoria
02.2022 - 02.2023
  • Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
  • Promoted collaboration between different teams by encouraging knowledge sharing amongst employees.
  • Oversaw operations across multiple locations, ensuring consistent quality and service standards.
  • Managed cluster budget, optimizing expenses to improve overall financial performance.
  • Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
  • Provided guidance and support to staff on operational procedures, policies and processes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Manager

guess
Fountaingate, Victoria
03.2018 - 12.2019
  • Created weekly work schedules for store personnel.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Recruited, trained and supervised new employees.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Delivered excellent customer service and adhered to standard practices to maximise sales and minimise shrinkage.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Some College (No Degree) - Interior Decoration

Holmesglen Institute of TAFE
Melbourne, VIC

Bachelor of Arts -

Dangon University
Yangon,Myanmar

High School Diploma -

Yangon University
Yangon, Myanmar

Skills

  • Client relationship management
  • Sales expertise
  • Leadership
  • High-pressure performance
  • Visual presentation
  • Technical proficiency
  • Organisational skills
  • Performance evaluation
  • Customer complaint resolution
  • Employee training
  • Team leadership
  • Cross-functional collaboration
  • Time management
  • Customer satisfaction
  • Administration and reporting
  • Cross-functional teamwork

Boom

  • With over 10 years of experience in retail, sales, and customer service management, I’ve built a strong track record of leading teams, driving revenue, and delivering exceptional customer experiences Throughout my career, I’ve developed a deep understanding of client needs, solved challenges with speed and care, and built lasting relationships based on trust I bring with me a commitment to integrity, dedication, and a results-driven mindset that has consistently shaped my professional success.

References

References available upon request.

Timeline

Customer Service Manager

Myer
04.2023 - 09.2024

Cluster Manager

Reiss
02.2022 - 02.2023

Store Manager

guess
03.2018 - 12.2019

Some College (No Degree) - Interior Decoration

Holmesglen Institute of TAFE

Bachelor of Arts -

Dangon University

High School Diploma -

Yangon University

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Thinzar Maw