Thinzar Maw
Summary
Experienced in leading customer service teams to ensure top-notch customer satisfaction through strategic planning and process improvements. Proven track record of developing team capabilities and effectively resolving customer issues. Skilled in team collaboration, conflict resolution, and driving performance improvement with a strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering a positive team environment.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Myer
04.2023 - 09.2024
- Evaluated employee job performance and motivated staff to improve productivity.
- Led team engagement to assist cross-functional departments and achieve goals.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delivered continuous training to associates to maximise performance and customer relations skills.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organisation.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated individual and team business performance and identified opportunities for improvement.
Cluster Manager
Reiss
02.2022 - 02.2023
- Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
- Promoted collaboration between different teams by encouraging knowledge sharing amongst employees.
- Oversaw operations across multiple locations, ensuring consistent quality and service standards.
- Managed cluster budget, optimizing expenses to improve overall financial performance.
- Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
- Provided guidance and support to staff on operational procedures, policies and processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Guess
03.2018 - 12.2019
- Created weekly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
- Monitored progress by establishing plans, budgets and measuring results.
- Recruited, trained and supervised new employees.
- Implemented campaigns and promotions to help with developing goods and services.
- Delivered excellent customer service and adhered to standard practices to maximise sales and minimise shrinkage.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Interior Decoration
Holmesglen Institute of TAFE
Melbourne, VICBachelor of Arts -
Dangon University
High School Diploma -
Yangon University
Skills
- Client relationship management
- Sales expertise
- Leadership
- High-pressure performance
- Visual presentation
- Technical proficiency
- Organisational skills
- Performance evaluation
- Customer complaint resolution
- Team leadership
- Cross-functional collaboration
- Time management
- Customer satisfaction
- Administration and reporting
- Cross-functional teamwork
- Coaching and mentoring
References
References available upon request.
Timeline
Customer Service Manager
Myer
04.2023 - 09.2024
Cluster Manager
Reiss
02.2022 - 02.2023
Store Manager
Guess
03.2018 - 12.2019
High School Diploma -
Yangon University
Some College (No Degree) - Interior Decoration
Holmesglen Institute of TAFE
Bachelor of Arts -
Dangon University
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