Summary
Overview
Work History
Education
Skills
Timeline
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THIPTIDA CHALOTORN

Edmondson Park,NSW

Summary

I am a highly self-motivated person, with exceptional communication skills. I work well within a team and I think I am an attribute to any job I put my mind to. I regard myself to be a very strong team player who thrives on working with others but I also work very hard using my own initiative. I possess an excellent interpersonal skills and leadership skills.

I believe I am the right person for the job I am willing to work and always try my hardest in everything I do. I have strong work ethic, excellent time management and organisational abilities and comply well with businesses operational procedures. I have a high self awareness and eyes for details and able to multi tasks in a fast-paced environment.

Overview

8
8
years of professional experience

Work History

Food Truck Co/Owner

RACK ME UP
06.2021 - Current
  • Boosted customer satisfaction by implementing creative menu options and streamlining food preparation processes.
  • Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
  • Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
  • Assisted in menu development, incorporating customer feedback to drive innovation within the food truck offerings.
  • Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
  • Developed strong vendor relationships for better pricing, product availability, and overall business support.
  • Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.

Retail Store Manager /Warehouse Assistant

ROCKWEAR
10.2018 - 08.2022
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Developed strong vendor relationships to ensure timely delivery of products while negotiating favourable terms for payments or discounts on bulk purchases.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.


Department Manager

TARGET
06.2018 - 10.2018
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Communicated with managers of other departments to maintain transparency.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Store Manager

BED BATH & TABLE
05.2016 - 09.2018
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.

Education

CPP20218 CERTIFICATE 2 IN SECURITY OPERATIONS -

SECTA TRAINING ACADEMY
GRANVILLE
02.2024

FIRST AID CERTIFICATE -

JUST CAREERS TRAINING
BANKSTOWN
01.2024

RESPONSIBLE SERVICE OF ALCOHOL CERTIFICATE -

CLEAR TO WORK
ONLINE
01.2024

FOOD SAFETY SUPERVISOR - FOOD SAFETY SUPERVISOR

SHORT COURSES AUSTRALIA
Sydney, NSW
12.2021

DIPLOMA OF HOSPITALITY MANAGEMENT -

SYDNEY INSTITUTE OF TECHNOLOGY
SYDNEY
09.1998

CERTIFICATE 4 IN CATERING SUPERVISION -

NORTH SYDNEY TAFE
NORTH SYDNEY
09.1997

High School Diploma -

FAIRFIELD HIGH SCHOOL
FAIRFIELD
11.1995

Skills

  • Interpersonal Skills
  • Time management
  • Problem-Solving
  • Loss Prevention
  • Customer Service Management
  • Employee Training
  • Store Merchandising
  • POS Systems
  • Recruiting and Hiring
  • Documentation and Reporting
  • Bank Deposit Procedures
  • Team Leadership and Coaching
  • Safety Compliance
  • Team Motivation
  • Multitasking and Organization

Timeline

Food Truck Co/Owner

RACK ME UP
06.2021 - Current

Retail Store Manager /Warehouse Assistant

ROCKWEAR
10.2018 - 08.2022

Department Manager

TARGET
06.2018 - 10.2018

Store Manager

BED BATH & TABLE
05.2016 - 09.2018

CPP20218 CERTIFICATE 2 IN SECURITY OPERATIONS -

SECTA TRAINING ACADEMY

FIRST AID CERTIFICATE -

JUST CAREERS TRAINING

RESPONSIBLE SERVICE OF ALCOHOL CERTIFICATE -

CLEAR TO WORK

FOOD SAFETY SUPERVISOR - FOOD SAFETY SUPERVISOR

SHORT COURSES AUSTRALIA

DIPLOMA OF HOSPITALITY MANAGEMENT -

SYDNEY INSTITUTE OF TECHNOLOGY

CERTIFICATE 4 IN CATERING SUPERVISION -

NORTH SYDNEY TAFE

High School Diploma -

FAIRFIELD HIGH SCHOOL

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