THIPTIDA CHALOTORN
Edmondson Park,NSW
Summary
I am a highly self-motivated person, with exceptional communication skills. I work well within a team and I think I am an attribute to any job I put my mind to. I regard myself to be a very strong team player who thrives on working with others but I also work very hard using my own initiative. I possess an excellent interpersonal skills and leadership skills.
I believe I am the right person for the job I am willing to work and always try my hardest in everything I do. I have strong work ethic, excellent time management and organisational abilities and comply well with businesses operational procedures. I have a high self awareness and eyes for details and able to multi tasks in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Food Truck Co/Owner
RACK ME UP
06.2021 - Current
- Boosted customer satisfaction by implementing creative menu options and streamlining food preparation processes.
- Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Assisted in menu development, incorporating customer feedback to drive innovation within the food truck offerings.
- Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
- Developed strong vendor relationships for better pricing, product availability, and overall business support.
- Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
- Interacted well with customers to build connections and nurture relationships.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
Retail Store Manager /Warehouse Assistant
ROCKWEAR
10.2018 - 08.2022
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favourable terms for payments or discounts on bulk purchases.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
Department Manager
TARGET
06.2018 - 10.2018
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Communicated with managers of other departments to maintain transparency.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Store Manager
BED BATH & TABLE
05.2016 - 09.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
Education
CPP20218 CERTIFICATE 2 IN SECURITY OPERATIONS -
SECTA TRAINING ACADEMY
GRANVILLE02.2024
FIRST AID CERTIFICATE -
JUST CAREERS TRAINING
BANKSTOWN01.2024
RESPONSIBLE SERVICE OF ALCOHOL CERTIFICATE -
CLEAR TO WORK
ONLINE01.2024
FOOD SAFETY SUPERVISOR - FOOD SAFETY SUPERVISOR
SHORT COURSES AUSTRALIA
Sydney, NSW12.2021
DIPLOMA OF HOSPITALITY MANAGEMENT -
SYDNEY INSTITUTE OF TECHNOLOGY
SYDNEY09.1998
CERTIFICATE 4 IN CATERING SUPERVISION -
NORTH SYDNEY TAFE
NORTH SYDNEY09.1997
High School Diploma -
FAIRFIELD HIGH SCHOOL
FAIRFIELD11.1995
Skills
- Interpersonal Skills
- Time management
- Problem-Solving
- Loss Prevention
- Customer Service Management
- Employee Training
- Store Merchandising
- POS Systems
- Recruiting and Hiring
- Documentation and Reporting
- Bank Deposit Procedures
- Team Leadership and Coaching
- Safety Compliance
- Team Motivation
- Multitasking and Organization
Timeline
Food Truck Co/Owner
RACK ME UP
06.2021 - Current
Retail Store Manager /Warehouse Assistant
ROCKWEAR
10.2018 - 08.2022
Department Manager
TARGET
06.2018 - 10.2018
Store Manager
BED BATH & TABLE
05.2016 - 09.2018
CPP20218 CERTIFICATE 2 IN SECURITY OPERATIONS -
SECTA TRAINING ACADEMY
FIRST AID CERTIFICATE -
JUST CAREERS TRAINING
RESPONSIBLE SERVICE OF ALCOHOL CERTIFICATE -
CLEAR TO WORK
FOOD SAFETY SUPERVISOR - FOOD SAFETY SUPERVISOR
SHORT COURSES AUSTRALIA
DIPLOMA OF HOSPITALITY MANAGEMENT -
SYDNEY INSTITUTE OF TECHNOLOGY
CERTIFICATE 4 IN CATERING SUPERVISION -
NORTH SYDNEY TAFE
High School Diploma -
FAIRFIELD HIGH SCHOOL