Summary
Overview
Work History
Education
Skills
Timeline
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THIPTIDA CHALOTORN

Summary

I am a highly self-motivated person, with exceptional communication skills. I work well within a team and I think I am an attribute to any job I put my mind to. I regard myself to be a very strong team player who thrives on working with others but I also work very hard using my own initiative. I possess an excellent interpersonal skills and leadership skills.

I believe I am the right person for the job I am willing to work and always try my hardest in everything I do. I have strong work ethic, excellent time management and organisational abilities and comply well with businesses operational procedures. I have a high self awareness and eyes for details and able to multi tasks in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Catering Assistant

Gate Gourmet
05.2024 - Current
  • Cleaned and organized kitchen work bench stations daily.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Helped maintain an organized stockroom by labelling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Daily stock ordering.
  • Maintained cleanliness and order in the kitchen, adhering to rigorous housekeeping standards.
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Supported efficient kitchen operations by maintaining a clean and organized workspace.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Packing according to the Airlines daily schedules and meeting flights departing time.
  • Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Trained new employees on proper packing and labelling techniques and to apply best practices.
  • Addressed customer inquiries and concerns, resolving issues related to shipments and packaging.
  • Monitored inventory levels to report on shortages or excess.
  • Secured items for storage or shipment.

Security Officer

ACES GROUP
05.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Food Truck Co/Owner

RACK ME UP
06.2021 - 04.2024
  • Boosted customer satisfaction by implementing creative menu options and streamlining food preparation processes.
  • Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
  • Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
  • Assisted in menu development, incorporating customer feedback to drive innovation within the food truck offerings.
  • Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
  • Developed strong vendor relationships for better pricing, product availability, and overall business support.
  • Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.

Retail Store Manager /Warehouse Assistant

ROCKWEAR
10.2018 - 08.2022
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Developed strong vendor relationships to ensure timely delivery of products while negotiating favourable terms for payments or discounts on bulk purchases.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.


Department Manager

TARGET
06.2018 - 10.2018
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Communicated with managers of other departments to maintain transparency.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Store Manager

BED BATH & TABLE
05.2016 - 09.2018
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.

Education

CPP20218 CERTIFICATE 2 IN SECURITY OPERATIONS -

SECTA TRAINING ACADEMY
02.2024

FIRST AID CERTIFICATE -

JUST CAREERS TRAINING
01.2024

RESPONSIBLE SERVICE OF ALCOHOL CERTIFICATE -

CLEAR TO WORK
01.2024

FOOD SAFETY SUPERVISOR - FOOD SAFETY SUPERVISOR

SHORT COURSES AUSTRALIA
12.2021

DIPLOMA OF HOSPITALITY MANAGEMENT -

SYDNEY INSTITUTE OF TECHNOLOGY
09.1998

CERTIFICATE 4 IN CATERING SUPERVISION -

NORTH SYDNEY TAFE
09.1997

High School Diploma -

FAIRFIELD HIGH SCHOOL
11.1995

Skills

  • Interpersonal Skills
  • Time management
  • Problem-Solving
  • Loss Prevention
  • Customer Service Management
  • Employee Training
  • Store Merchandising
  • POS Systems
  • Recruiting and Hiring
  • Documentation and Reporting
  • Bank Deposit Procedures
  • Team Leadership and Coaching
  • Safety Compliance
  • Team Motivation
  • Multitasking and Organization
  • Reliability and punctuality
  • Team management

Timeline

Catering Assistant

Gate Gourmet
05.2024 - Current

Security Officer

ACES GROUP
05.2024 - Current

Food Truck Co/Owner

RACK ME UP
06.2021 - 04.2024

Retail Store Manager /Warehouse Assistant

ROCKWEAR
10.2018 - 08.2022

Department Manager

TARGET
06.2018 - 10.2018

Store Manager

BED BATH & TABLE
05.2016 - 09.2018

FIRST AID CERTIFICATE -

JUST CAREERS TRAINING

RESPONSIBLE SERVICE OF ALCOHOL CERTIFICATE -

CLEAR TO WORK

FOOD SAFETY SUPERVISOR - FOOD SAFETY SUPERVISOR

SHORT COURSES AUSTRALIA

DIPLOMA OF HOSPITALITY MANAGEMENT -

SYDNEY INSTITUTE OF TECHNOLOGY

CERTIFICATE 4 IN CATERING SUPERVISION -

NORTH SYDNEY TAFE

High School Diploma -

FAIRFIELD HIGH SCHOOL

CPP20218 CERTIFICATE 2 IN SECURITY OPERATIONS -

SECTA TRAINING ACADEMY

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