Summary
Overview
Work History
Education
Skills
Disclaimer
References
Languages
Timeline
Generic

Thisara Senarathna

306/31 Mclister Street Spotswood,Melbourne

Summary

Results-driven Debt Collection Specialist highly productive in managing recovery processes and efficiently completing tasks. Possess strong negotiation, conflict resolution, and account management skills critical for navigating complex collection scenarios. Excel in interpersonal communication, empathy, and resilience, ensuring successful interactions with clients while maintaining professionalism and compliance with industry regulations.

Overview

12
12
years of professional experience

Work History

Debt Collection Specialist

Digital Lending Pvt Ltd
Colombo
09.2022 - 05.2025
  • Customer Application Processing
  • Customer Verification
  • KYC Compliance
  • Office Verifications Over the phone and mitigating fraud customers
  • Achievements: Q3 Award for Outstanding Performance Recognized for exceptional contributions and consistently exceeding performance targets in the third quarter of 2022.
  • Distinguished as Best Employee for August & September 2023 Acknowledged as the top-performing employee for two consecutive months, August and September 2023, for consistently delivering exceptional results and demonstrating a high level of dedication to the organization's goals.

Business Development Executive

Bi Commodities & Logistics Pvt Ltd ( Browns Group )
02.2021 - 09.2022
  • Research and identify new business opportunities - including new market, customers, partnerships, products and services - or new ways of reaching existing market
  • Generate leads and cold call prospective customers
  • Meet with customers face to face or over the phone
  • Foster and develop relationships with customers

Tele Marketing Agent

HSBC
08.2018 - 02.2021
  • Follow upon customer requirements and follow up credit facilities with updating to systems to ensure credit fulfillment.
  • Identified and introduced new corporates for retail acquisition and helped the marketing team to organize sales promotions at key locations.
  • HUB maintenance (Phone banking / Account & Card link / Pin generating)
  • Resolving customer credit card issues.
  • Corona Period Special Relief Covid Team HSBC group has Implemented to treat the customers in a very unique why who effected from the 'CORONA, covid-19' along with their each and every situation.
  • Program Run by: HSBC CBH - RBWM COLLECTION - ACTIVE MEMBER OF COVID 19 RELIEF TEAM
  • Inbound Call Center I was called to support the customer service team during the period of April and May 2020 due to the short staff and only limited amount of curfew passes was provided depending on the distance and I was supposed to work on a shift basis.

Data Entry Operator

Temserve
08.2013 - 08.2018
  • Preliminary Level of Credit Card Application Checking
  • Checking Required Fields on App Are Filled by The Customer.
  • Evaluate Required Documentations Attached with The Application (KYC, B/S, PAY/S, CRIB, ETC).
  • Generating Daily & Monthly Credit Card Processed Reports.

Education

Frond-End Web Development -

University of Moratuwa
Moratuwa, Sri Lanka
04-2024

Programming in Python -

University of Moratuwa
Moratuwa, Sri Lanka
04-2024

Web Design For Beginners -

University of Moratuwa
Moratuwa, Sri Lanka
03-2024

Python For Beginners -

University of Moratuwa
Moratuwa, Sri Lanka
02-2024

Diploma in Englis -

Success College
Piliyandala, Sri Lanka
03-2015

Skills

  • Client Satisfaction
  • Research & Analysis
  • Customer Service
  • Critical Thinking
  • Interpersonal Communication
  • Account Management
  • Debt recovery
  • Time management

Disclaimer

I hereby certify that particulars furnished above are true and accurate to the best of my knowledge.

References

Charles Rodrigo, HR Manager

Fintech Software Solutions Pvt Ltd, 

Charles.an@loanme.lk

+94762210655

Mahesh Aravinda Jayasuriya, AVP Underwriting

HSBC Asia Pacific

jpmaravinda@gmail.com

+94777005150

Languages

  • English
  • Sinhala

Timeline

Debt Collection Specialist

Digital Lending Pvt Ltd
09.2022 - 05.2025

Business Development Executive

Bi Commodities & Logistics Pvt Ltd ( Browns Group )
02.2021 - 09.2022

Tele Marketing Agent

HSBC
08.2018 - 02.2021

Data Entry Operator

Temserve
08.2013 - 08.2018

Frond-End Web Development -

University of Moratuwa

Programming in Python -

University of Moratuwa

Web Design For Beginners -

University of Moratuwa

Python For Beginners -

University of Moratuwa

Diploma in Englis -

Success College

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Thisara Senarathna