Thisari Wadisingha
Darwin,NT
Summary
Accomplished in enhancing customer satisfaction and Expert in problem resolution and customer relationship. My critical thinking and computer proficiency have been pivotal in driving success and fostering professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Betfair
NT
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Senior Customer Sales Consultant
Telstra
NT
03.2022 - 11.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Managed a diverse portfolio of accounts, ensuring timely follow-ups and maintaining high levels of client satisfaction.
- Mentored junior sales consultants, fostering professional growth and enhancing team performance as a whole.
- Increased sales revenue by implementing targeted marketing strategies and upselling techniques.
Aged Care Worker
Arcare Aged Care
Surrey Hills, VIC
06.2019 - 11.2021
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Delivered superior customer service by responding to inquiries and complaints.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
Secretary
Guruge Nature Park
Sri Lanka
10.2017 - 06.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Customer Care Officer
Uniliver
Sri Lanka
01.2016 - 09.2017
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Education
Bachelor Of Information Technology - Information Technology
Federation University Australia
Ballarat, VIC03.2021
Higher Diploma In Computer Science - Information Technology
Infotech International College
Sri Lanka09.2016
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Order Processing
- Team Development
- Administrative Support
- Customer Relationship Management (CRM)
- Staff Training
- Dispute Resolution
Certification
First Aid
Languages
Sinhala
Native or Bilingual
Korean
Elementary
Timeline
Customer Service Representative
Betfair
11.2023 - Current
Senior Customer Sales Consultant
Telstra
03.2022 - 11.2023
Aged Care Worker
Arcare Aged Care
06.2019 - 11.2021
Secretary
Guruge Nature Park
10.2017 - 06.2018
Customer Care Officer
Uniliver
01.2016 - 09.2017
Bachelor Of Information Technology - Information Technology
Federation University Australia
Higher Diploma In Computer Science - Information Technology
Infotech International College