Summary
Overview
Work History
Education
Skills
Websites
References
Training
Timeline
Generic

Thisuri Manatunga

Boronia,VIC

Summary

Compassionate Case Manager experienced in environments. High-pressure Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

2
2
years of professional experience

Work History

Case Manager - Workers Compensation

Gallagher Bassett Services
05.2023 - Current
  • Advising and providing case management support and risk management across a range of rehabilitation cases at various stages of their return to work journey.
  • Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties.
  • Supporting the physical and psychological needs of our injured workers through the provision of services within the additional mental health, technical and rehabilitation support hubs.
  • Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle.
  • Analyzed trends and data to inform decision-making and program development.

Customer Contact Officer

Serco Citizen Services - Services Australia Contract and NDIA contact
11.2021 - 05.2023
  • Taking inbound and outbound calls to assist customers with various government services.
  • Engaging in clear communication with customers to ensure their requirements are catered.
  • Employing outstanding negotiations skills to handle customer conflicts and complaints.
  • Ensuring the integrity and compliance of information and customer data.
  • Processing and administering relevant data into record management programs.

Education

Bachelor of Criminology -

Deakin University
Melbourne, VIC
02.2021

High School Certificate (VCE) -

Vermont Secondary College
Vermont, VIC
12.2015

Skills

  • Assessment and risk management
  • Case management and crisis intervention
  • Leadership and team management
  • Excellent communication and interpersonal skills
  • Client-centred care and values-driven approach
  • Proficient in handling sensitive information and maintaining confidentiality
  • Strong organizational and time management abilities
  • Documentation And Reporting
  • Relationship Building
  • Medical Records Management

Websites

References

Available upon request

Training

  • Diploma in Leadership and Management, William Angliss Institute, Melbourne, 01/2020, 05/2020
  • Certificate IV in Leadership and Management, William Angliss Institute, Melbourne, 02/2019, 11/2020

Timeline

Case Manager - Workers Compensation

Gallagher Bassett Services
05.2023 - Current

Customer Contact Officer

Serco Citizen Services - Services Australia Contract and NDIA contact
11.2021 - 05.2023

Bachelor of Criminology -

Deakin University

High School Certificate (VCE) -

Vermont Secondary College

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Thisuri Manatunga