Thisuri Manatunga
Boronia,VIC
Summary
Compassionate Case Manager experienced in environments. High-pressure Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
2
2
years of professional experience
Work History
Case Manager - Workers Compensation
Gallagher Bassett Services
05.2023 - Current
- Advising and providing case management support and risk management across a range of rehabilitation cases at various stages of their return to work journey.
- Engaging with insured employers, injured employees, rehabilitation professionals, medical practitioners and legal providers in order to achieve the best possible outcomes for all parties.
- Supporting the physical and psychological needs of our injured workers through the provision of services within the additional mental health, technical and rehabilitation support hubs.
- Contributing to excellent return to work outcomes and lead the end-to-end claims management life cycle.
- Analyzed trends and data to inform decision-making and program development.
Customer Contact Officer
Serco Citizen Services - Services Australia Contract and NDIA contact
11.2021 - 05.2023
- Taking inbound and outbound calls to assist customers with various government services.
- Engaging in clear communication with customers to ensure their requirements are catered.
- Employing outstanding negotiations skills to handle customer conflicts and complaints.
- Ensuring the integrity and compliance of information and customer data.
- Processing and administering relevant data into record management programs.
Education
Bachelor of Criminology -
Deakin University
Melbourne, VIC02.2021
High School Certificate (VCE) -
Vermont Secondary College
Vermont, VIC12.2015
Skills
- Assessment and risk management
- Case management and crisis intervention
- Leadership and team management
- Excellent communication and interpersonal skills
- Client-centred care and values-driven approach
- Proficient in handling sensitive information and maintaining confidentiality
- Strong organizational and time management abilities
- Documentation And Reporting
- Relationship Building
- Medical Records Management
References
Available upon request
Training
- Diploma in Leadership and Management, William Angliss Institute, Melbourne, 01/2020, 05/2020
- Certificate IV in Leadership and Management, William Angliss Institute, Melbourne, 02/2019, 11/2020
Timeline
Case Manager - Workers Compensation
Gallagher Bassett Services
05.2023 - Current
Customer Contact Officer
Serco Citizen Services - Services Australia Contract and NDIA contact
11.2021 - 05.2023
Bachelor of Criminology -
Deakin University
High School Certificate (VCE) -
Vermont Secondary College