Thi Thanh Nhi Tran
Blackburn North,VIC
Summary
I'm a first-year international student seeking part-time to gain hands-on experience and help my family with financial costs, I'm also a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Sales Assistant
NauNau Cosmetics
03.2023 - 04.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Cashier
Saigon Ơi Café
07.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Graphics Design
Swinburne University of Technology
Melbourne, VIC06.2025
Skills
- Reference Assistance
- Phone Answering
- Providing Feedback
- Guest Experiences
- Suggestive Selling
- Quantity Checking
Accomplishments
- Achieved 90% of sales quote.
- Achieved customer service by completing handling complaints with accuracy and efficiency.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Sales Assistant
NauNau Cosmetics
03.2023 - 04.2023
Cashier
Saigon Ơi Café
07.2021 - 01.2022
Graphics Design
Swinburne University of Technology
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