Thi Thu Ha Nguyen
St Clair,SA
Summary
Close to 5 years multi store manager, My focuses are delivering exceptional customer service, driving profitability, and upholding standard of excellence.
With the passion in business and team building, I have developed and engaged in diversified teams to achieve business goals.
Overview
7
7
years of professional experience
Work History
Field Specialist
Rolld Vietnamese
02.2024 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Support and implementation of Order of the Day program structures. Embed standards with
Franchise Partner and assigned Store Leaders. - Develop and implement Operational Action Plans in store. Action plans presented to National
Operations Manager post each visit for review
Multi-Store Business Manager
Roll'd Westlake, Rolld Burnside
02.2023 - Current
- Maintained a high level of product knowledge to effectively guide staff members in assisting customers.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Implemented high food standard and quality control at consistency level.
- Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
Store Manager
Roll'd Pacific Square
04.2021 - 09.2022
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing wastage
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased sales by implementing innovative business strategies
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Store Manager
Roll'd Parramatta
08.2019 - 02.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted sales, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Part Time Assistant Manager
Roll'd Bondi
01.2017 - 07.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clients.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - ICT Business Analysis
Charles Sturt University
Sydney, NSW12.2019
Bachelor of Business - Marketing
Thang Long Uni
Viet Nam01.2015
Skills
- Store operations
- Management Team Building
- Sales Strategies
- Performance Evaluations
- Employee reviews
- Finance and Accounting Oversight
- Strategic Planning
- Business Leadership
Timeline
Field Specialist
Rolld Vietnamese
02.2024 - Current
Multi-Store Business Manager
Roll'd Westlake, Rolld Burnside
02.2023 - Current
Store Manager
Roll'd Pacific Square
04.2021 - 09.2022
Store Manager
Roll'd Parramatta
08.2019 - 02.2021
Part Time Assistant Manager
Roll'd Bondi
01.2017 - 07.2019
Bachelor of Science - ICT Business Analysis
Charles Sturt University
Bachelor of Business - Marketing
Thang Long Uni
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