Thi Thu Ha (Rhody) Nguyen
Haymarket,NSW
Summary
Graduated from National Economics University, majoring in Hotel Management in 2022, with a desire to further develop myself and the career path in the Tourism - Hospitality industry, hav passion for obtaining knowledge and upgrading myself day by day. Currently, I am pursuing the Master degree of Management (Tourism and Hospitality) at International College of Management Sydney (ICMS) with the hope of receiving more in-depth academic knowledge and hands-on experience. Along with the understandings and profound experience I have obtained, I am confident in my ability to give out the best demonstration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Staff Member
Yes Study Company Limited
04.2023 - 03.2024
- Complete application as required by school based on student's information;
- Manage financial information, visa interviews, visa application forms and assist students and complete visa applications;
- Follow and complete contract procedures with customers and store documents according to regulations;
- Follow customers' learning and living progress, provide consulting and support when needed;
- Participate in training sessions from foreign admissions representatives;
Sales Coordinator
Vinpearl Joint Stock Company
07.2022 - 12.2022
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications;
- Streamlined sales processes for improved efficiency and customer satisfaction;
- Assist departments Sales specialists in their duties;
- Receiving, processing, and storing administrative documents;
- Other administrative responsibilities as assigned by superiors.
Sales Intern
Pan Pacific Hanoi Hotel
12.2021 - 04.2022
- Assist department's Sales specialists in their duties;
- Implement, prepare and check associated administrative documents under direction and supervision of instructor and superiors;
- Manage customer accounts on hotel's Opera system;
- Other administrative responsibilities as assigned by superiors
Food and Beverage Intern
Sheraton Hanoi Hotel
08.2020 - 10.2020
- Internship in Pastry Department: Participate in production process for the "Doan Vien Thuong Nguyet" collection;
- Internship in Banquet department: Prepare and serve a variety of wedding and meeting events;
- Other administrative responsibilities as assigned by superiors.
Staff Member
SOGREEN Pressed Juice & Café
09.2019 - 02.2020
- Keep work areas clean, organized, and safe to promote efficiency and team safety.
- Develop relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Taking der and prepare drinks using recipes provided.
- Customers might be served at restaurant or taken away.
- Cashier
Education
Master of Management - Tourism And Hospitality
International College of Management Sydney
Sydney05.2026
Bacherlor's - Hospitality Management
National Economic University
Hanoi, Vietnam07.2022
Skills
- Flexibility and Adaptability
- Verbal Communication
- Customer Service
- Observation and problem-solving abilities
- Patience and Stamina
- Teamwork abilities abilities
- The ability to work independently
- Working hard, being diligent, being responsible, and taking work seriously
- Leadership skills through training programs, extra-curricular activities at university
Certification
- Responsible Service of Alcohol - CBD College Pty Ltd
- Certificate of Excellent Microsoft: Microsoft Office Specialist (MOS) Word 2013 (1000/1000 score);
- Certificate of Excellent Microsoft: Microsoft Office Specialist (MOS) Excel 2013 (1000/1000 score);
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Administrative Staff Member
Yes Study Company Limited
04.2023 - 03.2024
Sales Coordinator
Vinpearl Joint Stock Company
07.2022 - 12.2022
Sales Intern
Pan Pacific Hanoi Hotel
12.2021 - 04.2022
Food and Beverage Intern
Sheraton Hanoi Hotel
08.2020 - 10.2020
Staff Member
SOGREEN Pressed Juice & Café
09.2019 - 02.2020
Master of Management - Tourism And Hospitality
International College of Management Sydney
Bacherlor's - Hospitality Management
National Economic University
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