Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thi Thu Nhi Bui

Sydney,NSW

Summary

I am a sales consultant with over 10 years’ experience in the tourism and retail industries. Working at a leading travel service company, I undertook various roles. I planned and guided tours, organised events and established vital business relationships, all while providing superior customer service. At the same time, in my sales executive role, I undertook marketing and sales and performed administrative tasks. Using my acquired business, sales and marketing knowledge, I established my own online business using social media. This has allowed me to develop strong customer service and communication skills, which have been vital in my additional customer service and administration role. I can work independently and in teamwork to achieve goals and resolve issues promptly. I am seeking experiences that will allow me to apply my sales knowledge and customer management abilities to contribute to the growth of this organisation while enabling me to develop professionally.

Overview

17
17
years of professional experience

Work History

Customer Service Cashier

Chau Hoang Money Transfer
02.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • All day to day money transfer by cash and transfer
  • specialist in moneygram and Ria and west union

Customer Service and Administration Assistant

Vista Tranding
07.2022 - Current
  • Maintaining a customer relationship and maintaining database
  • Reporting and working to sales targets
  • Daily operation in support of ongoing projects and other necessary credentials to ensure all compliance standards are met

Online Business Owner

Cynthia’s Store
12.2018 - Current
  • Establish online business on social media, selling a variety of clothing and medical items
  • Market and promote online business using Facebook and Instagram
  • Provide excellent customer service by promptly answering queries and resolving issues
  • Key Achievements: Successfully increased sales through marketing strategies.

Customer Service Representative and Administration Assistant

Utopia Curtains
12.2018 - 01.2022
  • Manage product manufacturing process
  • Assist with production of curtains, including cutting fabrics and liaising with factory staff on products
  • Perform administration duties including preparing orders and completing documentation
  • Key Achievements: Provided high level service, resulting in increased client satisfaction.

Sales Executive

04.2014 - 12.2018
  • Review sales performance and develop strategies to improve customer service and achieve monthly sales
  • Negotiate contracts to achieve monthly or annual targets
  • Train new employees on company processes and sales strategies
  • Key Achievements: Created effective sales strategies to increase sales and company profits.

Saigontourist Travel Service Company
12.2007 - 12.2018

Tour Guide and Sales Tour

12.2010 - 04.2014
  • Promote business through effective strategies
  • Market new travel programs to clients
  • Attend trade exhibitions, conferences and meetings
  • Key Achievements: Promoted to Sales Executive as a result of implementing new systems and increasing client satisfaction.

Tour Leader

12.2007 - 12.2010
  • Plan itineraries as per client requirements
  • Inform and provide service to clients on tours
  • Establish relationships between company and partners
  • Key Achievements: Increased client satisfaction by efficiently delivering services.

Education

Certificate IV in Business -

TAFE NSW Liverpool
12.2022

Certificate III in English for further study -

TAFE NSW Liverpool
06.2022

Statement of Attainment in Business Administration -

TAFE NSW Ultimo College
03.2020

Certificate III in Spoken and Written English, Adult Migrant English Program (AMEP) -

TAFE NSW Liverpool
12.2019

Certificate II in Spoken and Written English, Adult Migrant English Program (AMEP) -

TAFE NSW Liverpool
07.2019

Bachelor of Marketing -

Van Hien University
2010

Bachelor of Tour Guide -

Bach Viet College
2007

Skills

  • Strong Organisation Skills and Planning Able to work well under pressure and meet deadlines
  • Communication Good written and verbal communication skills, with an ability to work independently and within a team
  • Technical Microsoft Office
  • Research and Analytical Skills
  • Office Equipment Operation
  • Language English (Intermediate)
  • Vietnam (Native)
  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Cash Handling
  • Cash Management
  • Payment Collection
  • Account Management
  • Financial shortage analysis

Timeline

Customer Service Cashier

Chau Hoang Money Transfer
02.2023 - Current

Customer Service and Administration Assistant

Vista Tranding
07.2022 - Current

Online Business Owner

Cynthia’s Store
12.2018 - Current

Customer Service Representative and Administration Assistant

Utopia Curtains
12.2018 - 01.2022

Sales Executive

04.2014 - 12.2018

Tour Guide and Sales Tour

12.2010 - 04.2014

Saigontourist Travel Service Company
12.2007 - 12.2018

Tour Leader

12.2007 - 12.2010

Certificate IV in Business -

TAFE NSW Liverpool

Certificate III in English for further study -

TAFE NSW Liverpool

Statement of Attainment in Business Administration -

TAFE NSW Ultimo College

Certificate III in Spoken and Written English, Adult Migrant English Program (AMEP) -

TAFE NSW Liverpool

Certificate II in Spoken and Written English, Adult Migrant English Program (AMEP) -

TAFE NSW Liverpool

Bachelor of Marketing -

Van Hien University

Bachelor of Tour Guide -

Bach Viet College
Thi Thu Nhi Bui