Thi Thu Thuy LE
Sydney,NSW
Summary
Dynamic and driven Business and Management professional adept in overseeing and directing all business management processes. Committed to creative problem solving and implementing best practices to boost business and sales.
Overview
7
7
years of professional experience
Work History
Catering Assistant
GATE GOURMET
10.2023 - 11.2023
- Setting up dining and buffet areas as per the catering manager's instructions
- Ensuring all tableware and chafing dishes are properly cleaned and sanitized before each catering event
- Taking inventory of ingredients and catering supplies and ordering new stock as required
- Loading and unloading food, tableware, and catering supplies onto and off catering vehicles
- Preparing air plane meals & food calculations
Spa Receptionist
The Langham Resorts
01.2022 - 03.2022
- Greeted guests and members upon arrival to create positive first impressions
- Aimed to establish and foster a culture of safety and productivity throughout the business
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments
- Offered guests complimentary beverages and reading materials while waiting for scheduled appointments
TEAM LEADER
The Good Guys/ Crossmark
12.2021 - 01.2022
- Effectively led my region to meet and exceed all assigned goals while maintaining compliance with Action Force's Policies
- Strategically developed the business plans and implemented sales strategies accordingly
- Successfully allocated and managed the district budget
- Appropriately leveraged Action Force's resources to achieve business objectives
- Assessed and contributed to continuous improvement in business planning and strategic efforts
BRAND AMBASSADOR
Heinemann
08.2019 - 02.2020
- Maintain good counter standards, and ensure work area is free from hazards
- Ensure timely processing of new receipts, damages, testers, and return to vendors
- Ensure work area is free from hazards and work in a safe manner
- Adhere to Loss Prevention control and compliance procedures
- Understands and be able to use all building operating systems
- Helping customers finding the correct foundations
- Advise customers on the right foundations for skin tones
- Ensuring grooming standards when at work is maintained
BEAUTY AND FRAGRANCE ADVISOR
David Jones – Estee Lauder
12.2017 - 06.2019
- Greet customers in a timely, professional and engaging manner
- Perform daily department maintenance tasks including stock work, re-merchandising, display, merchandise transfers and light cleaning
- Communicate business opportunities that include line performance, stock levels and team motivation/recognition
- Manage the scheduling and execution of vendor events and promotions
- Provide honest and confident feedback to customers regarding products
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new products and invite them to upcoming events
- Consulting with clients to determine their skin type, skincare concerns, and style preferences
- Recommending products that fit the client's needs, preferences, and budget, and explaining how the products work
- Handling administrative and clerical duties, such as ordering stock and maintaining customer relationships through follow-up calls and emails
- Create linking sales in beauty products and fragrances
- Reaching team monthly and weekly KPI
- Keeping store tidy, approachable and presentable during work hours
BARISTA ALL ROUNDER
Sydney Internal Airport – Hudson’s Coffee
07.2016 - 07.2018
- Welcome customers, taking their orders and handling payments
- Greet customers in a friendly and professional manner as they approach the counter
- Make suggestions on beverages that they may like based on their input
- Maintain a high level of hygiene within the cafe and barista area
- Clean and organize the store daily at the end and beginning of the shift
- Educating customers on our drinks menu, making recommendations based on their preferences
- Training new employees on how to operate equipment and prepare different drinks
- Replenishing shelves and fridges with items such as baked goods, snacks and bottled drinks
- Keeping coffee-making equipment clean throughout the day and following a procedure to thoroughly clean the equipment at the end of the day
Education
Fashion Store Assistant and Personal Shopper Training -
Alison Certification
04.2023
Diploma in Retail Management -
Alison Certification
04.2023
TESOL + TEFL - Teaching
Teflen Training College
Online Studies05.2020
Diploma of Screen And Media Makeup Specialist -
Australasian College
01.2017
High School Certificate -
Fairvale High School
11.2011
Skills
- Executive team leadership
- Product knowledge
- Customer Service
- Empathy
- Problem Solving
- Communication
- Active Listening
- Technical knowledge
- Time managment
- Positive Attitude
- Resourcefulness
- Respect
References
- Gemma Groger, Estee Lauder, grogers@estee.com.au, 0400 434 630
- Reviria Son, Heinemann Recruiter, R.Son@heinemann.com.au
- Christina Chung, Benefit cosmetic, chchung@benefitcosmetics.com, 0434 671 722
- Morgan Wallace, Crossmark, morgan.wallace@crossmark.com.au, 0475 689 618
Timeline
Catering Assistant
GATE GOURMET
10.2023 - 11.2023
Spa Receptionist
The Langham Resorts
01.2022 - 03.2022
TEAM LEADER
The Good Guys/ Crossmark
12.2021 - 01.2022
BRAND AMBASSADOR
Heinemann
08.2019 - 02.2020
BEAUTY AND FRAGRANCE ADVISOR
David Jones – Estee Lauder
12.2017 - 06.2019
BARISTA ALL ROUNDER
Sydney Internal Airport – Hudson’s Coffee
07.2016 - 07.2018
Fashion Store Assistant and Personal Shopper Training -
Alison Certification
Diploma in Retail Management -
Alison Certification
TESOL + TEFL - Teaching
Teflen Training College
Diploma of Screen And Media Makeup Specialist -
Australasian College
High School Certificate -
Fairvale High School
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