Thi Thuy Trang Le
Perth,WA
Summary
Friendly guest service professional offering 5 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty.
Overview
6
6
years of professional experience
Work History
Waitress
Chopsticks Viet Restaurant
03.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Guest Service Agent
Hilton Da Nang
04.2022 - 07.2022
- Greeted guests upon arrival and offered assistance.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Consultant Staff
IMAP Vietnam - IELTS Fighter
03.2021 - 03.2022
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Authored detailed work plans to meet business priorities and deadlines.
- Supported clients with business analysis, documentation and data modeling.
Concierge Staff
Hyatt Regency Danang Resort&Spa
08.2019 - 03.2020
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
Guest Service Agent - Room Controller
Vinpearl Condotel Danang
04.2018 - 05.2019
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
MBA - Tourism And Hospitality Leadership
Kaplan Business School Perth
1325 Hay St, West Perth WA 600502.2025
BBA - Hospitality Management
Duy Tan University
Danang, Vietnam04.2019
Skills
- Guest Orientation
- Problem Anticipation and Resolution
- Hospitality Best Practices
- Opera (PMS) system
- Customer Service
Languages
English
Professional Working
Timeline
Waitress
Chopsticks Viet Restaurant
03.2023 - Current
Guest Service Agent
Hilton Da Nang
04.2022 - 07.2022
Consultant Staff
IMAP Vietnam - IELTS Fighter
03.2021 - 03.2022
Concierge Staff
Hyatt Regency Danang Resort&Spa
08.2019 - 03.2020
Guest Service Agent - Room Controller
Vinpearl Condotel Danang
04.2018 - 05.2019
MBA - Tourism And Hospitality Leadership
Kaplan Business School Perth
BBA - Hospitality Management
Duy Tan University
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