Summary
Overview
Work History
Education
Skills
References
Timeline
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THI THUY VY NGUYEN

Mile End,Australia

Summary

Dynamic and detail-oriented professional in customer service, with experience at Sharetea and Delicate Beauty, excelling in sanitation standards and team collaboration. Energetic Front of House Staff Member known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management, ensuring smooth operation during peak hours. Demonstrated ability to enhance customer satisfaction through creative solutions, and efficient service.

Overview

3
3
years of professional experience

Work History

Front of House Staff Member

Soul Origin Adelaide Airport
Adelaide, South Australia
12.2024 - Current
  • Provided exceptional customer service (greeting, explaining menu items, taking orders and delivering food courses) to ensure satisfaction.
  • Maintained cleanliness of the working area.
  • Ensured compliance with health and safety regulations in the restaurant.
  • Worked effectively in team environments to make the workplace more productive.

Boba Barista

Sharetea Eastwood
Sydney, Australia
04.2023 - 11.2024
  • Prepared various boba drinks according to recipes including milk teas, smoothies, crushes, and fruit teas.
  • Performed cashier duties such as taking payments, making change, and providing receipts to customers.
  • Completed daily paperwork accurately like sales reports
  • Developed customer service procedures, policies and standards for customer service department.

Nail Technician

Delicate Beauty
Parramatta, Australia
11.2022 - 04.2023
  • Handled all aspects of customer service, including greeting customers, answering questions, and providing advice on product selection.
  • Maintained a clean and hygienic work environment by adhering to safety protocols.
  • Explained procedures and answer questions from customers.
  • Scheduled, reserved, and booked appointments for clientele for nail and spa services.
  • Exhibited creativity in designing intricate nail art designs for special occasions.

Education

Bachelor of Business Administration -

Macquarie University
North Ryde
03.2025

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Reliability and punctuality
  • Cleanliness and organization
  • Food safety
  • Cash handling proficiency

References

  • Theresa Thao Tran, Manager, Delicate Beauty, (040) 652-3199, Msantt@yahoo.com
  • Kelvin Tong, Manager, Sharetea, (043) 049-9903, Kelvin.d.tong@gmail.com
  • John Phung, Owner, Manager, Soul Origin Adelaide Airport, (043) 037-0528

Timeline

Front of House Staff Member

Soul Origin Adelaide Airport
12.2024 - Current

Boba Barista

Sharetea Eastwood
04.2023 - 11.2024

Nail Technician

Delicate Beauty
11.2022 - 04.2023

Bachelor of Business Administration -

Macquarie University

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THI THUY VY NGUYEN