Thitiphan THOGNAPHO
Banksia,Australia
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
25
25
years of professional experience
Work History
Team Leader
SSP Australia Catering Pty Limited
04.2023 - 06.2024
- Monitoring staff rosters, performance and resolving any grievances
- Maintain stock control
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Preparing displays and presenting stock, including specials
- Practicing proper workplace health and safety procedures
- Respond to customer requests in a professional and timely manner
- Assist in maintaining customer services standards set by the employer
- Ensure that work area complies with the highest standards of cleanliness
- Ensure that customers are served in a professional and diligent manner
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Team Member
SSP Australia Catering Pty Limited
10.2021 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Café Manager
2 Daughters Thai & Café
10.2020 - 12.2021
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Assistance Manager
Gloria Jean Coffee
07.2012 - 10.2020
- Processing order using the Gloria Jean exacting standard
- Accomplished multiple tasks within established timeframes.
- Operating and responsibility the cash register and cash flow for store
- Store operation
- Stock management and ordering experience
- Conducted daily ordering of all supplies, food, etc
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Marketing Assistance
Global English College and Hannay Accreditation
07.2017 - 01.2018
- Assisting in the development and distribution of marketing and promotion material
- Implemented marketing strategies to increase awareness of campus programs and services.
- Data entry and analysis
- Helping conduct and collate finding from market research
- Responding to marketing queries via phone, email, or social media
- Liaising and strengthening relationships with education agent and clients
- Collaborated with marketing team to develop effective promotional materials for targeted sales campaigns.
- Negotiated contracts with external vendors for various marketing services, securing favorable terms for the company.
Restaurant Manager
Thai 1 st Time restaurant
01.2009 - 01.2010
- Coordinating daily restaurant management operations in both front and back of the house
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Delivery superior food and beverage service and maximizing customer satisfaction
- Set work schedules
- Train new and current employees on proper customer service practices
- Purchase order and maintain the foods quality
- Dealing with customer complaint
Reservation
JHC Hotel Coupon CO., Ltd
01.2004 - 01.2008
- Make Reservations of hotel reservation via online system service
- Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Documented all customer and booking information in software system.
- Instituted efficient work routines that minimized time spent on administrative tasks while maintaining accuracy levels required for the role.
- Conducted regular reviews of reservation policies and procedures, recommending updates as needed to streamline operations.
Hotel Receptionist
Royal Hotel
01.1999 - 01.2004
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Handling customer complained solving problems
- Prepared reports on guest satisfaction levels and other metrics.
Education
Master’s degree - Technology (Enterprise Systems and Business Analytics)
Federation University
Sydney, NSW01.2021
Master’s degree - Business Administration (Entrepreneur Stream)
Universal Business School Sydney
Sydney, NSW01.2019
Master’s degree - Professional Accounting
King ‘s Own Institute College
Sydney, NSW01.2018
Bachelor’s degree - accounting
King ‘s Own Institute College
Sydney, NSW01.2016
Certificate IV & Diploma - Marketing
APC College
Sydney, NSW01.2012
Certificate IV & Diploma - Business & Management
Lloyds International College
Sydney, NSW01.2010
Bachelor’s degree - liberal of Art in Hotel Management and Tourism
Siam University
01.1999
Skills
- Fire & Safety Certificate
- Responsible Service of Alcohol
- Food Safety Supervision
- Food Handling Certificate
- Barista Couse
References
- Mr. Hany Boules, SSP Australia Cater Pty. Ltd, Operations Manager-Sydney airport & Central Station, 0416795309
- Mr. Danny Hoang, The owner of Gloria Jean Coffee, Shop 152, Qantas Terminal, Domestic Airport, Mascot, NSW, 02-96692799
- Mr. Muhamet Haksal, The Store Manager of Gloria Jean Coffee, Shop 152, Qantas Terminal, Domestic Airport, Mascot, NSW, 02-96692799
- Mr. Puna Bhadari, The Director of Global English College, 02-2829280
- Mr. Bussarin Karunpitak, The owner of Thai 1 st Time Restaurant, Beverly Hills, NSW, 0422-431652
Skillsandtraining
- 02/01/24, Fire & Safety certificate, Fire & Safety Australia
- 11/01/22, RSA Certificate, Responsible Service of Alcohol
- 09/01/22, NSW Food safety supervision certificate, NSW Food safety supervision
- 01/01/09, Certificate in Barista, Coffee School, Sydney, NSW
- 01/01/06, Japanese Language Course studies, Aoyama School, Tokyo, Japan
Timeline
Team Leader
SSP Australia Catering Pty Limited
04.2023 - 06.2024
Team Member
SSP Australia Catering Pty Limited
10.2021 - 04.2023
Café Manager
2 Daughters Thai & Café
10.2020 - 12.2021
Marketing Assistance
Global English College and Hannay Accreditation
07.2017 - 01.2018
Assistance Manager
Gloria Jean Coffee
07.2012 - 10.2020
Restaurant Manager
Thai 1 st Time restaurant
01.2009 - 01.2010
Reservation
JHC Hotel Coupon CO., Ltd
01.2004 - 01.2008
Hotel Receptionist
Royal Hotel
01.1999 - 01.2004
Master’s degree - Business Administration (Entrepreneur Stream)
Universal Business School Sydney
Master’s degree - Professional Accounting
King ‘s Own Institute College
Bachelor’s degree - accounting
King ‘s Own Institute College
Certificate IV & Diploma - Marketing
APC College
Certificate IV & Diploma - Business & Management
Lloyds International College
Bachelor’s degree - liberal of Art in Hotel Management and Tourism
Siam University
Master’s degree - Technology (Enterprise Systems and Business Analytics)
Federation University
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