Thititporn Kosinanon
Mackay,QLD
Summary
Talented team leader offer 5years experience in hospitality industry. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills with excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Hostess
L'Arome By The Sea
Phuket
01.2022 - 03.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations by phone, answered customer questions and informed of accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Answered customer questions about hours, seating and menu information.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
Front Office Supervisor
V Villas Phuket
Phuket
03.2021 - 11.2021
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Administrator
ReverseAds
Phuket
10.2020 - 01.2021
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Recorded project expenses and submitted weekly reports to management.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed company schedule to coordinate calendar and arrange travel.
- Delicate tasks to relate department and follow up progress to meet up the deadline.
Guest Service Supervisor
JW Marriott Hotel Bangkok
Bangkok
02.2018 - 10.2020
- Trained junior team members in customer service strategies and property policies.
- Set and managed policies for concierge services and guest relations.
- Coordinated arrivals and departures of VIPs.
- Reviewed upcoming events and planned for expected challenges.
- Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
- Checked guests into and out of hotel.
- Suggested room and package upgrades to customers to boost revenue.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised front desk agents and helped to resolve issues arising during shifts.
Guest Service Agent
So/ Sofitel Bangkok
Bangkok
09.2015 - 06.2017
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Recommended hotel services or amenities that guest may find useful.
- Maintained consistent positive customer feedback.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collected room deposits, fees and payments.
Education
BBA - Hotel And Resort Management
01.2016
Skills
- Flexible & Adaptable
- Conflict Resolution
- Customer Service
- G-Suite
- Active Listening
- Decision Making
- Responsible
- Teambuilding
Timeline
Hostess - L'Arome By The Sea
01.2022 - 03.2022
Front Office Supervisor - V Villas Phuket
03.2021 - 11.2021
Administrator - ReverseAds
10.2020 - 01.2021
Guest Service Supervisor - JW Marriott Hotel Bangkok
02.2018 - 10.2020
Guest Service Agent - So/ Sofitel Bangkok
09.2015 - 06.2017
Dusit Thani Collage - BBA, Hotel And Resort Management
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