THIVANKA THISHARA
OAKDEN,SA
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
8
8
years of professional experience
Work History
Education Consultant
Aussizz Group
Adelaide , SA
02.2024 - Current
- Provided guidance and support to students in the development of individualized academic plans.
- Facilitated student and parent meetings to discuss educational goals, progress and challenges.
- Counseled students on career paths, job opportunities, internships and other post-secondary planning activities.
Cashier
Keells Supermarket
Colombo 03, Sri Lanka
01.2022 - 11.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Assistant Manager
IDP Education
COLOMBO 03, Sri Lanka
04.2019 - 11.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Retail Assistant
Cargills Food City
Colombo 02 , Sri Lanka
01.2017 - 12.2021
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
Customer Service Executive
Dialog Axiata
Colombo 03 , Sri Lanka
01.2016 - 01.2017
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Identified opportunities for process improvement within the customer service department.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Education
Certificate in Business - Business Management
Business Management School
Colombo 06 02-2020
High School Diploma -
OKI International School
Colombo Sri Lanka 08-2015
Skills
- Order Processing
- Inventory Tracking
- Cash Register Operation
- Customer Assistance
- Payment Processing
- Effective communication abilities
- Product Knowledge
- Problem-solving abilities
- Team building
- Staff Support
- Positive Customer Engagement
- Adaptable and Flexible
- Ethical
Languages
English
Professional
sinhala
Professional
Timeline
Education Consultant
Aussizz Group
02.2024 - Current
Cashier
Keells Supermarket
01.2022 - 11.2023
Assistant Manager
IDP Education
04.2019 - 11.2023
Retail Assistant
Cargills Food City
01.2017 - 12.2021
Customer Service Executive
Dialog Axiata
01.2016 - 01.2017
Certificate in Business - Business Management
Business Management School
High School Diploma -
OKI International School
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