Thivanka Thishara Rathnagoda Balanderage
Summary
Experienced Student Placement Professional.
Results-driven professional with over 7 years in Australian Higher Education. Proven expertise in target achievement, strategic planning, and marketing. Skilled in fostering collaborative relationships, ensuring top-notch customer satisfaction, and excelling in cross-cultural communication. A dynamic communicator with robust leadership qualities, consistently surpassing operational objectives. Adept in international representation across diverse markets and effective stakeholder management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
IDP Education
07.2023 - 11.2023
- Assist in planning and executing roadshow events to promote study options in Australia.
- Extensive experience in a high-volume shared service structure, providing multi-channel service delivery including face-to-face interactions and call centre responsibilities.
- Address student inquiries promptly and professionally through face-to-face, phone, and email channels.
- Conduct training sessions for new staff members. Facilitate the submission of applications to institutions, obtain offers, and streamline enrollment processes.
- Monitor counsellors' daily follows, applications, and targets on a regular basis.
- Follow up on leads and inquiries, maximizing the number of submitted and finalized applications.
- Demonstrate a high level of product knowledge, utilizing C4C for managing student cases and generating performance reports while ensuring accuracy in data entry and management.
- Maintain in-depth knowledge of student visa conditions, client programs, and processes.
- Follow through on student inquiries, requests, or complaints, providing necessary information and assistance.
- Cultivate strong working relationships with IDP network counsellors and collaborate with marketing and admission staff from institutions.
- Possess an understanding of immigration systems and visa pathways.
- Analyze financial documents to prepare visa files,
- Demonstrated experience and unwavering commitment to delivering customer-centred service in a shared service model.
- Proven ability to quickly learn new systems and adapt to emerging technologies.
- Proficient in working effectively across omni-service channels to meet demand and address the entire student lifecycle.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Demonstrate proficiency in MS Word, Excel, PowerPoint, Outlook, and internet skills.
Senior Counsellor
IDP Education
07.2021 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Counsellor
IDP Education
04.2019 - 06.2021
Career Guidance Counselor
Australian Business College Of Technology
12.2017 - 04.2019
- Enhanced student career planning by conducting individual counselling sessions and group workshops.
- Improved college application success rates by guiding students through the process of researching, applying, and selecting suitable colleges.
- Increased parental involvement in student career development by organizing parent-teacher conferences and providing regular communication updates.
- Developed and implemented comprehensive career guidance programs, resulting in greater student awareness of potential career paths.
Educational Consultant
Rohaka Pvt LTD
02.2017 - 10.2017
Customer Operation Executive
Agesis PVT LTD (Dialog Axiata)
01.2016 - 01.2017
Education
Certificate in Business Management - Business
Business Management School
Colombo,Sri Lanka08.2021
Cambridge Advance Level - Commerce
OKI International School
Colombo, Sri Lanka08.2015
Skills
- Employee Performance Evaluations
- Task Delegation
- Relationship Building
- Microsoft Office
- Product and Service Knowledge
- Orientation and Training
- Staff Development
- Team Motivation
- Strategic Planning
- Time management
- Performance management
- Industry knowledge
- Adaptability and flexibility
- Organizational skills
- Customer service orientation
- Effective communication
- Problem-solving abilities
Accomplishments
- Gold Award of Student Placement - Australia (2023) Nov 2023 In recognition of outstanding Performance in highest number of Finalization.
- Silver Award of Student Placement - Australia (2022) Dec 2022 In Recognition of outstanding performance in highest number of finalization.
- Award of Student Placement - Australia (2021) Nov 2021 In Recognition of performance in Counselling Australia Bound Students.
- Award of Student Placement - Australia (2020) Nov 2020 In recognition of outstanding performance in highest number of Applications.
Certification
- Qualified Education Agent Counsellor - PIER Online QEAC No: Q838
- Qualified as a IDP Canada Counsellor-2021
- Qualified as a IDP UK Counsellor- 2021
- Study Australia Work Readiness Program - study Australia
- Workshop Faculty of Engineering IT and Melbourne School of Design - University of Melbourne
- Agent Week - Swinburne University of Technology
- Partner Workshop - ACAP Professional Year College Counsellor Training and Information Session College Product Training workshop
- Study Adelaide Product Training Workshop
- Deakin College Counsellor Training workshop
- Western Sydney University Convert your potential sales Academy Course - University of Tasmania
REFEREES
Mr. Roshan KJM
Regional Manager - South Asia University of Western Australia Mobile: +91-9884002562
Email: roshan.kjm@uwa.edu.au
Ms. Kaumadi Gomes Destination Manager-Australia & New Zealand IDP Education, Sri Lanka
Mobile: +94 772 309 094
Email: kaumadi.gomes@idp.com
Mr. Ravi Chandran
Country Director - Sri Lanka & Bangladesh
IDP Education, Sri Lanka. Mobile: +94 770 445 777 Email: ravi.chandran@idp.com
Timeline
Assistant Manager
IDP Education
07.2023 - 11.2023
Senior Counsellor
IDP Education
07.2021 - 06.2023
Counsellor
IDP Education
04.2019 - 06.2021
Career Guidance Counselor
Australian Business College Of Technology
12.2017 - 04.2019
Educational Consultant
Rohaka Pvt LTD
02.2017 - 10.2017
Customer Operation Executive
Agesis PVT LTD (Dialog Axiata)
01.2016 - 01.2017
Certificate in Business Management - Business
Business Management School
Cambridge Advance Level - Commerce
OKI International School
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