LONG HAI NGUYEN
Emerald,QLD
Summary
I am seeking a secure job and career in Australia to build a stable future for my family. Committed to continuous improvement, particularly in English language skills.
Overview
10
10
years of professional experience
Work History
Mobile Phone Technician
LONG HAI COMPUTER AND MOBILE PHONE STORE
Ca Mau, Vietnam
05.2016 - 09.2024
- Repaired and replaced broken parts of mobile phones, such as displays, batteries, motherboards and other components.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Assisted customers in setting up their phone accounts and transferring data from one device to another.
- Provided technical support for users experiencing difficulties with their mobile phones.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Recommended, selected, located, and obtained products to meet customer needs.
- Answered phone calls to assist customers with questions and orders.
Mobile Technician
VIETTEL STATE-OWNED ONE MEMBER LIMITED LIABILITY COMPANY FOR TRADING AND IMPORT - EXPORT
Ho Chi Minh , Vietnam
04.2014 - 03.2016
- Provided mobile device technical support to customers over the phone and in person.
- Performed system updates on mobile devices, including software installation and data backup and restoration.
- Reviewed customer feedback regarding service quality and made improvements accordingly.
- Followed safety protocols when handling hazardous materials such as batteries or solvents.
- Greeted customers and provided friendly customer service.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Bachelor of Information Technology - Information Technology
VIETNAM NATIONAL UNIVERSITY
Vietnam 09-2014
Skills
- Fast learner and hard-working
- Organized and on time
- Well-mannered, and polite
- Headstrong and focused
- Willing to work in a team
- Excellent computer skills (technical documentation, networking, hardware installation, and repair, etc)
- I have my own vehicle and a valid driver’s license to drive in Australia
- I have a right to work in Australia
References:
- Ivy Tran
Security Officer - Risk 2 Solution Group
Tranvythao1306@gmail.com
0484 147 614
Timeline
Mobile Phone Technician
LONG HAI COMPUTER AND MOBILE PHONE STORE
05.2016 - 09.2024
Mobile Technician
VIETTEL STATE-OWNED ONE MEMBER LIMITED LIABILITY COMPANY FOR TRADING AND IMPORT - EXPORT
04.2014 - 03.2016
Bachelor of Information Technology - Information Technology
VIETNAM NATIONAL UNIVERSITY
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