Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thiwanka Dayananda

Thiwanka Dayananda

Goulburn,NSW

Summary

Energetic individual adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.

Overview

8
8
years of professional experience

Work History

Operation Executive - Collections

Legacy Health (Pvt) Ltd.
04.2022 - 09.2023
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Collaborated on operational support tasks to achieve common goal.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
  • Acted as the first point of contact for Legacy's clients and provided the best service until resolution.
  • Coordinating between all departments internally and also with clients in resolving customer escalations.
  • Updating daily trackers.
  • Achieving daily, weekly and monthly targets set by the company.

Front Office Receptionist/Manager

E. W. Balasuriya & Co. (Pvt) Ltd.
12.2015 - 04.2022
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for employer and adhered to safety procedures to prevent breaches and data misuse.
  • Managed the calls and directed them accordingly to the specific departments.
  • Greeted customers visiting the company from overseas.
  • Handling the restaurant cashier.
  • Created advertising posts for the company and the rest of the group using Photoshop and handled the social media pages of the group of companies.

Education

High School Diploma -

Ecole Internationale Digana/Kandy
Sri Lanka
05.2015

Skills

  • Analytical and Critical Thinking
  • Networking
  • MS Office
  • Self-Directed
  • Organization and Time Management
  • Dependable and Responsible
  • Quality Assurance
  • Team Building
  • Multitasking
  • Decision-Making

Languages

Sinhala
Native or Bilingual
English
Full Professional

Timeline

Operation Executive - Collections

Legacy Health (Pvt) Ltd.
04.2022 - 09.2023

Front Office Receptionist/Manager

E. W. Balasuriya & Co. (Pvt) Ltd.
12.2015 - 04.2022

High School Diploma -

Ecole Internationale Digana/Kandy

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Thiwanka Dayananda