THI XUAN ANH NGUYEN
Summary
My working motto is: "Follow your passion & Success will follow you." I always try to learn new knowledge, work hard, and I am ready to take on new challenges to improve professional skills, summarize the experience and become a good customer service person.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Sales Worker
LNT Craft
07.2024 - Current
- Selling crochet things such as flowers, keychains, hats, bags, dolls, pet hats, scarfs, etc.
- Arranging products in visually appealing and organized displays for optimal sales promotions.
- Assisting with inventory management, ensuring accurate product counts and timely restocking.
- Stocking merchandise, clearly labeling items, and arranging according to items.
- Greeting customers and helping with product questions, selections, and purchases.
- Achieving sales targets through effective communication and persuasive selling techniques.
- Managing cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developing strong relationships with customers, resulting in repeat business and increased loyalty.
- Conducting daily store opening and closing procedures, ensuring proper cash handling and security measures were in place.
- Helping customers complete purchases, locate items, and join promotion programs.
- Wrapping flower bouquets or gifts
- Using POS machine to complete payment via customers' credit card
- Keeping the shop always clean
Senior Concierge Consultant
Aspire Lifestyles - International SOS Vietnam Ltd. Company
01.2012 - 09.2023
- To be for the day-to-day management and development of the Concierge Case Management such as:
- Handles customer requests on behalf of our clients, via phone, email, and/or chat
- Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.
- Interacts with customers to provide information in response to inquiries and to handle and resolve complaints
- Establish relationships with customers, learning their likes and dislikes
- Conduct outbound calls to customers introducing Concierge service and other benefits
- Provides accurate and timely information regarding requests
- Provide services as per contractual scope of services and be able to say “no” positively
- Applies high quality customer service guidelines when fulfilling customer requests
- Leverages current partners and utilizes Internet and other resources to fulfill requests
- Communicates responses in a clear, professional, timely and concise manner
- Represents clients in a professional, courteous manner
- Share feedback about destination and service trends with team
- Work with team and resources to provide customer with requested service
- Attends meetings and training as required to obtain new and pertinent information about clients and how to assist customers
- Uses web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information
- Protect all customer personal data at all times and escalate when there is an incident
Customer Service Executive
International SOS Vietnam Ltd. Company
09.2010 - 12.2011
- To be responsible for the day-to-day management and development of the Medical Operations Case Management such as:
- Provide empathetic, quality service to our customers
- Update all cases with the appropriate plan of action tasks.
- Handle cases and phone calls in an efficient manner.
- Act as the first point of contact for new and existing cases from our clients.
- Maintain all cases in accordance with company policies and procedures.
- Answer all incoming calls promptly, appropriately and transfer all medical calls as appropriate to the Coordinating Doctor.
- Ensure the CD is aware of all medical reports and actions required during the shift.
- Maintain the transmission document in a clear, accurate and concise format with the correct plan of action for hand over to the next shift.
- Provide relevant information in accordance with operations procedures that are required by other departments relating to case management.
- Use the case management application for all in/out-bound tasks and actions as per operating procedures.
- Use the appropriate templates and ensure quality control of all outgoing documentation to Clients.
- Take action for all incoming tasks, faxes, emails and correspondence pertaining to active and/or closed cases.
- Maintain open communication lines with Coordinators, Shift Leaders, Operations Managers, Coordinating Doctors, Clients and other International SOS Alarm Centre staff when dealing with case management.
- Adhere to company policies and procedures, including during after hours.
- Fulfill all shifts in an efficient and timely manner, maintaining professionals working relationships with colleagues within Alarm Centre and other departments.
- Adhere to service level standards to maximize performance
- Complete other tasks as directed.
Education
Bachelor of Business Administration -
UBI – United Business Institute, Belgium - Vietnam
12.2009
Business English
Hoa Sen College
07.2007
Skills
- Selling skill
- Inventory skill
- Microsoft Office
- Typing skill
- Customer service skill
- Telephone skill
- Team work skill
- Negotiation skill
- Soft skill
- Problem solving skill
- Organizational & administrative skill
Certification
- English certificate: Level B
- Professional Customer Service Skills Certificate in 2014 at ERC International Solutions Institutes
- Nail artist Certificate
Hobbies and Interests
Swimming, Gym, Traveling
Timeline
Retail Sales Worker
LNT Craft
07.2024 - Current
Senior Concierge Consultant
Aspire Lifestyles - International SOS Vietnam Ltd. Company
01.2012 - 09.2023
Customer Service Executive
International SOS Vietnam Ltd. Company
09.2010 - 12.2011
Business English
Hoa Sen College
Bachelor of Business Administration -
UBI – United Business Institute, Belgium - Vietnam
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