Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

THI YEN (JENNA) CAO

Bankstown,NSW

Summary

Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cleaner

B.I.C Services Pty Limited
09.2022 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Banker

Vietnam Technological And Commercial Joint – Stock
08.2016 - 08.2022
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Developed and implemented strategies to reduce risk and increase profitability.
  • Educated customers on online banking and mobile banking applications.
  • Referred customers to other banking departments for specialized services.
  • Handled various accounting transactions.
  • Cross-sold credit cards, loans and other bank products.

Education

High School Diploma -

Harbourside Institute of Australia
Sydney, NSW
07.2033

Skills

  • Surface Polishing
  • Adaptable and Flexible
  • Clean Floors
  • Cleaning Equipment Operations
  • Cleaning Solution Preparation
  • Chemical Handling Safety
  • Cleaning and Sanitizing
  • Kitchen Cleaning

Certification

I have COE study Early Childhood Education and Care

Timeline

Cleaner

B.I.C Services Pty Limited
09.2022 - Current

Banker

Vietnam Technological And Commercial Joint – Stock
08.2016 - 08.2022

High School Diploma -

Harbourside Institute of Australia

I have COE study Early Childhood Education and Care

THI YEN (JENNA) CAO