Thi Yen Quyen Pham
Glenorchy,TAS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Bank Teller
Vietnam Bank For Agriculture And Rural Development
12.2011 - 02.2016
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Enhanced branch sales through cross-selling bank products and services to customers
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Life Planner
AIA Exchange Ho Chi Minh
04.2016 - 10.2017
- Educated clients on various investment options, helping them make informed decisions towards achieving their long-term goals.
- Streamlined the life planning process for clients with clear communication and detailed documentation.
- Established long-lasting relationships with clients through trust, empathy, and professionalism during the life planning process.
Demi Chef-Chef De Partie-Sous Chef-Receptionist
Best Western Hobart Hotel
12.2020 - Current
- Contributed to positive guest experiences by ensuring timely execution of orders and maintaining high standards of plate presentation.
- Streamlined communication between front-of-house and back-of-house teams, leading to seamless service during busy shifts.
- Developed strong relationships with suppliers, ensuring access to top-quality ingredients at competitive prices.
Education
Bachelor of Science - Finance And Banking
Vietnam National University Ho Chi Minh
Ho Chi Minh, Vietnam09.2009
Master of Science - Professional Accounting
Griffith University
Brisbane, QLD10.2019
Certificate III - Cookery
TasTAFE
Hobart, TAS12.2020
Skills
- Effective communication skills
- Strong problem-solving skills
- Effective time management
- Ability to use a variety of computer systems
- Ability to understand customers' needs and quick responses
- Ability to work under high pressure
Timeline
Demi Chef-Chef De Partie-Sous Chef-Receptionist
Best Western Hobart Hotel
12.2020 - Current
Life Planner
AIA Exchange Ho Chi Minh
04.2016 - 10.2017
Bank Teller
Vietnam Bank For Agriculture And Rural Development
12.2011 - 02.2016
Bachelor of Science - Finance And Banking
Vietnam National University Ho Chi Minh
Master of Science - Professional Accounting
Griffith University
Certificate III - Cookery
TasTAFE
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