Thiyuni Fonseka
South Yarra,Victoria
Summary
Forward-thinking professional bringing more than 5 years of experience working for fast-paced physician practices. Thiyuni promotes business development and community profile by developing a positive rapport with patients and handling management activities. She is successful in forging partnerships with organizations and specialty practices to extend patient care reach. Superior employee relations acumen and passion for recruiting, retaining, and supporting high-quality talent to drive company growth. Thiyuni brings a comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.
Overview
6
6
years of professional experience
Work History
Client Service Officer
Karista
01.2023 - Current
- Client service officer duties: take inquiries and uncover needs of NDIS Participants/Home Care Package Recipients to triage into appropriate provider businesses; utilize Karista's internal processes such as SalesForce and IT systems to expedite results and secure the most suitable match and ensure timely dissemination of information to clients, providers, and internal stakeholders.
- Actively participating in the Nominated Key Projects delivery process, which is part of Karista's business strategy and supports the company's ongoing efforts to expand its care services throughout Australia.
- Trained new personnel regarding company operations, policies, and services and resolved associate, tool, and service delivery issues revealed by statistical reports.
People & Development Coordinator
Brunswick Dentist
01.2022 - 01.2023
- People development duties: Identifying and mapping business strengths and patient needs, recruitment, training, onboarding, payroll adjustments, and customer service.
- I facilitate the organization to obtain better brand recognition and financial growth and coordinate with other sales & marketing professionals to review and propose new business ideas that can improve revenue margins.
- Monitored service pricing and legal requirements and identified investment opportunities, threats, and challenges to accurately forecast the company budget.
Practice Manager
Dr Helen’s Dental & Implant Studio
01.2021 - 01.2022
- Practice Manager Duties: Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions and provided outstanding support to the entire staff that helped improve process flow and boosted efficiency.
- I have also been involved in interview selection panels and recruitment seminars, prioritizing key areas such as diversity and inclusion when identifying unique talents and selecting candidates to fit business purposes
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
Head Receptionist
Springvale Dental Clinic
01.2018 - 01.2021
- Staff management, rosters, and managerial duties that include making sure dentist’s days are running smoothly and patient care at its best in the clinic.
- Scheduled initial and return appointments for our clients, adhering to internal policies while accommodating individual customer needs.
- Organized, maintained, and updated information in computer databases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Bachelor of Commerce -
University of Melbourne
Melbourne, VIC01.2023
Applecross Senior High School
Ardross, WA01.2017
Brisbane State High School
South Brisbane, QLD01.2015
Skills
- Bookkeeping Skills
- Maintaining Employee Records
- Customer Service
- Data Compiling and Verification
- Microsoft Office
- Employee Training
- Information Auditing and Verification
- Legal Compliance
- Payroll Administration
Licenses And Competencies
- Infection Control and Sterilization Course- Practice Base Solutions
- CPR Certificate
- First Aid Certificate
- Safety and Health workshop
- Strategic HR Management course
- Human Resources Foundation Workshop
- NDIS Worker Orientation Model
- Police Check
Timeline
Client Service Officer
Karista
01.2023 - Current
People & Development Coordinator
Brunswick Dentist
01.2022 - 01.2023
Practice Manager
Dr Helen’s Dental & Implant Studio
01.2021 - 01.2022
Head Receptionist
Springvale Dental Clinic
01.2018 - 01.2021
Bachelor of Commerce -
University of Melbourne
Applecross Senior High School
Brisbane State High School