Quoc T Pham
Sunshine West,VIC
Summary
Dynamic courier with a proven track record at Direct Couriers, excelling in time-sensitive deliveries and customer service. Recognized for enhancing client satisfaction through effective communication and meticulous route planning. Strong attention to detail and problem-solving skills contributed to improved delivery efficiency and repeat business. Clean driving record and valid driver's license ensure safe operations.
Professional logistics specialist with proven track record of ensuring timely and safe deliveries. Skilled in route planning, time management, and handling various types of packages with care. Strong focus on team collaboration and adapting to changing needs. Reliable and results-driven, excelling in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Courier
Direct Couriers
04.2022 - 04.2025
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
- Increased delivery capacity by organizing packages effectively in vehicle.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Ensured vehicle safety and reliability, performing regular maintenance checks.
Education
HSC Graduated -
Thoi Dai High School
Saigon, Vietnam05.1975
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Package handling
- Clean driving record
- Valid Driver's license
- GPS and route planning
- Route planning
- Package pickup and delivery
- Time sensitive deliveries
- Logistics and transportation
- Package delivery and Pick-up
- Delivery management
- Loading and unloading
- GPS navigation
Timeline
Courier
Direct Couriers
04.2022 - 04.2025
HSC Graduated -
Thoi Dai High School